SOLVED: "Your Arturia License number IS NOT listed in our database !"

[Antoine]

@Turbo_ginger
As explained here and there, the Technical Support desk is now reachable through your Arturia user account, where you must have registered at least one synthesizer.
This will allow faster and more efficient service to our valuable users.

[Greedo]

Go to My Account -> My Licences -> Support Contact -> Press Get Support of one of your VSTi's -> Change to MiniMg under The product you are using -> Enter the License number and fill out the form. Then send it
Verry bad explained, but thats the way i did it

[pdb]

Hi Antoine

I have the same problem registering miniMg-v with a twist.
the rest of my v-collection has been registered under an account that I have lost the details for.
Are you able to help
Thanks

[thared33]

Antoine,

I sent an email and also a user message from my registered account, but the case is still open and the number isn't being accepted when I input it in the MiniMg V registration screen here on Arturia.com

[Antoine]

@pdb
You should now be able to register your favorite MiniMg-V 2.

[thared33]

Antoine, there's a post right above you so please take a look at it 

[thared33]

Antoine,

I sent over a private message. Let me know if you received it, I'm not sure if it got through ok. Thanks 

[thared33]

I sent two private messages to Antoine and there's still the open case # 75309. I'm not sure what else to do at this point, it's still not accepting my serial. I supplied the serial in both messages and the open case. Let me know, thanks.

[Antoine]

Sure I got it, but I will once again repeat what I already told several times:
at Arturia we work at regular office hours.
Subsequently, we do not work:
_ during weekends,
_ during legal holidays (such as May Day).
Find it a shame or not, we are human beings that regularly need days off!

Thared33, your serial number will be registrable today, I will let you know via the regular way.

[ChrisLaurence]

I am not able to make a request to tech support through my account because I do not have any other synths registered. I'm trying to register my MiniMg V, but I get the "not listed in our database" message.

[ChrisLaurence]

I've sent requests over a week ago to the general email address, but have received no response.

[Antoine]

@ChrisLaurence
Please forward you serial (license) number via private mail for deeper investigation.

[ChrisLaurence]

Solved!  Thanks a million Antione. You deserve a great customer service award. 

I appreciate the help you provided very much. Thanks again.

[bassboat]

I have had Mini Mg V for three months now. Of those three months it has worked for three weeks due to the fact I was using an older version that was not governed by the new licensing. Upon update POOF miniMg V is gone and after going through every possible step no success. Although I love this program I have the feeling that it has its problems largely due to this e licensing business. I would just install the older version but my disk has no DMG on it. Originally I borrowed a disk so I could install it. That one has since come up missing. If anyone has an old version of the disk and does not need it please let me know. I very much would like have this program back.

[Sean W]

David, as discussed in our emails, for some unknown reasons, your computer is not installing the Syncrosoft Soft-eLicenser correctly, which is stopping you from activating MiniMg V2 or any other Syncrosoft-enabled software (Arturia or other).
I have already offered you to send you a replacement MiniMg V CD. I just need your shipping address (via private email).

Sean