Poor Technical Support - Case 89865

[tonea]

I dont drink but thanks any way.

[tonea]

Guitsr center will have arturia rep to check new origin. If it has any issues I am done with arturia

[tonea]

I think I am going to leave the hardware alone for a while. I tried nexus 2 and u_he diva and they were not bad. Origin was the most interesting hardware in a long time. But company quality and support is bad. I hate vsts but no one can make a new sounding board anymore maybe the prophet 12 but it still has limitations. Soft synths seem to be the future. Good thing I have a powerful computer. Omnisphere is cool too. Looks like the end of hardware. Just soft synths and controllers.  Voyager is cool well made but only one voice at a time.

[tonea]

I really think we need to look at these so called  based on there opinion orbeta testers surely all these products were beta tested. Or lack of. Arturia should look to see what credentials they have experience In the music game before unleashing products to the public half cocked.

[tonea]

I did not know that they were allso having problems with their software . wow

[tonea]

Ok arturians and beta testers. Guitar center has given me another origin I would like the beta testers to guide me on the proper way to approach this awesome beast. Should I talk to it first. Slowly walk up to it and pet it. Or should I just run. You did say I was the problem.or is the sheer complexity of origin just to much for a mere mortal like my self.

[tonea]

Fourth origin evaluation forth coming. I will aproach it with gentleness and patience.

[tonea]

Ok. Fourth origin keyboard. This one seems to have no issues so far. And all I can say is awesome board. A great achievement.  To arturia add a touch screen and a sampler and this truly would be one of the great modern synths of all times.  As for the way it is its one of the best and most entertaining boards I have played. Hopefully reliability wont be a problem. But I got a extended waranty just in case.  Long live hardware.

[tonea]

Well in two days I have had only one lockup. And when you try to duplicate the lock up it does not lock up. So I guess i will just have to deal with it. Hopefully arturia will continue to update.

[tonea]

Well I have talked to arturia's david and I have come to the conclusion that they have no idea what customer service is. They seem to think I was just extremely unlucky. But in actuality.  I was pretty much given the origin by guitar center with a free 3 year extended warranty. So maybe I will be unlucky in the long run but in short i got it for a fraction of the regular cost and free warranty. And thats the main reason I am keeping the origin. And I just ordered a prophet 12 so when this thing flops I wount loose any sleep. Hopefully it wont.

[tonea]

Good thing guitar center knows what customer service is. Hail to guitar center.

[tonea]

Ok . I want to thank dave in customer support for making sure I had a working origin. Customer service at arturia seems to be getting better he apologized and gave me a free copy of wurlitzer. Which I think was really nice. I think thats fair. I have spent about 4 grand on arturia stuff in the last few months. so its back to work.