After further frustration, and no help from Arturia, I took your advice. I was lucky the store let me return the damn thing since it's their policy to accept returns on things with software license keys. They made an exception after I explained in detail how exceptionally bad this product is. Got the M-Audio Axiom 25MK2. It works pretty much like it's supposed to, and their support helped with out the one small issue I had pronto.