Hello david. What is going on with this company. I have tried 3 times to get a origin keyboard that works and have been totally ignored about this situation. I found major and minor defects in the origin keyboard and was told by sean in customer service then dont by it and he hung up the phone on me. Is this the way this company does business. Its the first for me and I have been in the music game for 35 wonderful years. I purchased spark and minbrute with no problems. If this this board is a lemon let us know. So I can move on to something else. It has great potential.
I'm curious then, how this occured? Is it that Arturia just
doesn't have the staffing available for phone support, or is it that Arturia would
prefer not to interact via the telephone?
Having telephone support is one of the strongest customer service features a company like Arturia could have in their court. It's honestly one of the things that I found Alesis and Roland to excel at.
Perhaps you could provide a reasonable explanation while Arturia has chosen not to provide this valuable service to its customers.
