my spark wont turn on after the upadate help asap

[waynemac]

Hi I've updated the spark with the 1.5 update and now it won't turn back on .I've tryed a different USB port and nothing , all I get is blue flash on the screen ,I have tryed a power supply aswell still nothing , its on a Windows xp laptop .helpme asap I have only had it a few days ,not good man

[Kevin]

Hi,
can you send an email to  technical-inquiry@arturia.com, then give me you case number.

Thanks
Kevin

[waynemac]

Hi I have sent you a email aswell , and I am still waiting please could you help out asap I ve only had it a few days and hardly used it  ,I am getting frustrated and much help , thank you

[Kevin]

Can you give me the support case number?

[waynemac]

hi is this the  case number 124413 you want thanks

[Kevin]

yep