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Author Topic: Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01  (Read 1808 times)

cyantist

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Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01
« on: December 01, 2022, 11:37:03 am »
Hello everyone,

I freshly installed MacOS Monterey 12.5.1 on a Macbook Pro with an M1 Pro chip.
I have installed Pigments 3.7.1.2684 (arm 64) and am stuck trying to login with my username/password.
I tried restarting the machine several times, and I've tried several networks to get passed this error, but all without success.

When typing in the correct details, I receive the error: "Error 01: Can't communicate with the Arturia Software Center".
I would like to activate Pigments, how can I fix this?

Kind regards,
Igor

MajorFubar

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Re: Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01
« Reply #1 on: December 01, 2022, 02:07:57 pm »
Software Centre could just be down.
It's happened before.
Give it a couple of hours and try logging into the ASC again.
2022 Apple Studio Max 32/32/2TB Monterey • V Collection 9 • Analog Lab 4 + 5 • KeyLab 88 • KeyStep

cyantist

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Re: Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01
« Reply #2 on: December 02, 2022, 08:46:18 am »
Thanks for the fast reply!
Unfortunately, things haven't changed yet.

For the record, I have installed Pigments without a problem. It is activating/logging in what gives me the Error 01.
I mention this, because this sticky post offers a workaround, but it doesn't help with the Error 01 that I receive:
https://forum.arturia.com/index.php?topic=101040.0

People also talk about certain permissions, can someone let me know what permissions they are talking about? It is a freshly installed MacOS, so I doubt it is on my side, however I am willing to try everything out of course.

Kind regards,
Igor

MajorFubar

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Re: Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01
« Reply #3 on: December 02, 2022, 11:52:38 am »
I'm not sure if this helps any:

https://forum.arturia.com/index.php?topic=101040.0#:~:text=This%20issue%20prompted%20as%20Error%2001%20on%20the,to%20restore%20these%20privileges%2Fpermissions.%20This%20may%20help%20you%2C

This could be an issue related to just your particular MacOS, I'm 100% guessing at that, but all I can say is I have no such issues on MacOS12 so it looks like it's something that got inherently fixed by a later release or deliberately patched.
2022 Apple Studio Max 32/32/2TB Monterey • V Collection 9 • Analog Lab 4 + 5 • KeyLab 88 • KeyStep

cyantist

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Re: Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01
« Reply #4 on: December 02, 2022, 11:13:37 pm »
Same link as I've posted, every link within that link is also broken.
Can anyone help me with any concrete steps other than I have already mentioned to circumvent this Error 01?
Or who I should contact to troubleshoot this issue?

cyantist

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Re: Pigments 3 installation on MacOS Monterey 12.5.1 M1: Error 01
« Reply #5 on: December 02, 2022, 11:27:55 pm »
Error is solved!
I actually did not open the ASC itself simultaneously with the VST.
It now communicates properly, I forgot the most obvious step ;) oops.

 

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