Hi matabata,
I'm sorry to hear that.
It sound like the issue have'nt been understood. Perhaps you need to be persistant.
As far as i recall, then no other Arturia synth have this issue.
The issue is there can be a very audioble click, when there should be no sound at all.
Having to set a very high and not reasonable attack and release time actually is'nt a fix for any issue. Not even for a "normal" click, when gates open and closes.
Arturia i think it's in your intererest to correct this.
matabata - feel free to post this following instructions to Arturia support. I would say it should help to test correct.
Arturia try this:
1. Select "New preset" in Pigments menu.
2. Turn down the F1 Cutoff fully. - Just after creating the preset - Before you play any notes.
3. Play a note on a controller. As exspected you hear no click. - (Don't use the GUI keyboard, when you test this issue.)
Then try this:
1. Select "New preset" in Pigments menu.
2. play a note on a controller.
3. Turn down the F1 Cutoff fully.
4. play a note on a controller again. Now you very unexspected might hear a click, when there should'nt be no sound at all. Sometimes there can be clicks several notes after you have turned down the filter fully. At some point the click stop, when you keep playing notes. NOTE: Sometimes you can exsperience there will be no click at all.
The click is sometimes louder than other times.
If and when you hear no clciks, then re-test by setting the cutoff to fully play a note on your controller, and then turn down the filter fully again before you play notes again on your controller.
