Arturia Forums

V Collection - Legacy versions => Storm => Storm Technical Issues => Topic started by: Riley on May 06, 2005, 11:03:12 pm

Title: Registration Problem!
Post by: Riley on May 06, 2005, 11:03:12 pm

Hello everyone!
I just bought Storm and registered it online when I activated it, I recieved a email from Arturia with me user name and password so that I can download the updates but they don't work. Has anyone else had this happen?
I emailed support. Does Arturia have quick respones times?

Thanks for any replies! Riley

Title: Registration Problem!
Post by: Territan on May 07, 2005, 12:04:20 pm

I've been having pretty much the same problem: can't connect to Arturia's Storm Hall, despite having a working username, registration, and password.

On the other hand, I have a reasonably good guess what the problem is: AirPort hubs act as firewalls. If you don't have a port open both to communicate out (which is standard) and in (which is usually closed off), Stuff Breaks.

Title: Registration Problem!
Post by: Riley on May 07, 2005, 12:16:39 pm

I get through to the website OK, it just doesn't recognize my ID or Password. When I click on "forgot password" it says that the server can't find my email, the very same email that it sent me my ID and Passord with! very strange.
Thanks for the reply, Riley