Arturia Forums

Harware Legacy versions => KeyLab => KeyLab Technical Issues => Topic started by: Uyarer on October 18, 2017, 09:54:41 pm

Title: Purchased a KL49, can’t activate/register it
Post by: Uyarer on October 18, 2017, 09:54:41 pm

 Hey guys, I have a problem

I went to one of the local music shops to purchase a MIDI. Saw the Keylab 49, loved it. The staff that was helping me informed me that it was used, but  also told me it wasn’t registered before, and I can still register my product via its serial underneath and by connecting it to my laptop. Me, bring irresponsible by not doing research or question this, purchased the product. Now I found out that I need some sort of password that comes with the MIDI. I dont have the password, nor the money to purchase the software from scratch. What can I do? Please help me out!

Title: Re: Purchased a KL49, can’t activate/register it
Post by: Germain.arturia on October 19, 2017, 09:59:24 am

Hi Uyarer,
i saw you already contacted support team for this case. If they not did it already , they should answer to you soon.
Best,