Arturia Forums
Arturia Software Center (ASC) => Technical Issues => Topic started by: MajorFubar on December 31, 2016, 11:33:35 am
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Hi everyone I use V Collection 4 and 5 on three computers, one of which I recently wiped and sold before deactivating / de-authorising the software. Consequently the Arturia Software Center says I only have two spare activations. There doesn't appear to be a way to remotely de-authorise the machine from the ASC nor from 'My Arturia' online. How can it be done?
Thanks
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I have a similar question. My main machine has developed some hard drive issues and I want to do a complete wipe and reinstall of Windows 10. BUT, before I do so, I want to know how to deactivate the copy of all that Arturia software on this machine, with the intention of reinstalling it after I reload my system.
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In your case it's easy: log into Software Center, click the tab with the three cogs on it and click the button which says 'deactivate all'. In my case the machine was already sold before I thought of deactivating the software, and the fact there doesn't seem to be a method for me to centrally manage my activations is ludicrous.
I've also quickly learned that it's pointless asking off-the-wall questions on here. It's a sparsely-populated users' community contributed to by peers, and while I have had some help with a couple of 'newby' queries when I first got started, if no one's had the same problem as you, you won't get an answer. Originally, I stupidly thought it would be periodically visited by an Arturia product specialist, capable of answering pretty much anything. But it isn't.
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For people who arrive here via google, this now appears to be possible when logged in at https://www.arturia.com/myarturia#products - press the X next to the authorization in the drop down for the product. I haven't tried it, but it looks like it should be supported.