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Arturia Software Center (ASC) => Technical Issues => Topic started by: mommel on May 28, 2016, 11:59:26 pm

Title: ASC V-Collection 4 Update - ASC cant deactivate - Plugins not activated
Post by: mommel on May 28, 2016, 11:59:26 pm

I updated my V-Collection 4 to V-Collection 4 Update with the result that all the plugins from V-Collection 4 are now Demos and all other should work, but they don't.
I could trigger as much as i can the deactivate all button nothing changes. I uninstalled all, reinstalled, clicked deactivate all and logout sync .... even removed the launchAgent script but nothing changes.
I can use my plugins because everywhere (DAW vst, DAW AU, standalone and even in NI Komplete it says "This software is not activated on this computer" But ASC says "Activated"
Could anyone help? I asked registration-inquiry@arturia.com for many times with videos of what i did but get the same text in nearly each mail.
Click on deactivate all ....
But nobody realizes that it does not work.

Title: Re: ASC V-Collection 4 Update - ASC cant deactivate - Plugins not activated
Post by: m1ke on May 29, 2016, 12:01:04 pm

Looks similar to my problem:
http://forum.arturia.com/index.php?topic=87557.0 (http://forum.arturia.com/index.php?topic=87557.0)

Title: Re: ASC V-Collection 4 Update - ASC cant deactivate - Plugins not activated
Post by: mommel on May 29, 2016, 08:17:29 pm

My problem is I can't use any of them anymore, if only the v5 versions would work that would be enough for me but they seem not to communicate with asc.
https://youtu.be/z8HXWSYxGyk For a better understanding maybe this video helps

Title: Re: ASC V-Collection 4 Update - ASC cant deactivate - Plugins not activated
Post by: Mathieu Arturia on June 13, 2016, 11:35:44 am

Hello mommel,

It looks like your problem was solved. Can you confirm ?