Arturia Forums
Software Instruments => V-Collection => Topic started by: qidevrich on May 20, 2016, 11:31:54 am
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Hi,
I've just updated my Analog Lab to Analog Lab 2 using the Software Center. I have restarted since the installation. When I launch Analog Lab 2 in either Ableton Live or Standalone, I get a black screen. Nothing else happens.
Windows 10 system, core i5 with 8gb ram. Have Ableton Live Suite 9.6.1 and Push 2. The original Analog Lab still works fine but I'd like to be able to check out the new one!
Thanks
[MODERATOR] HI EVERYONE ISSUE SOLVED PLEASE READ THAT ARTICLE:
https://www.arturia.com/faq/utilization/i-have-visual-glitches-on-the-gui-what-should-i-do (https://www.arturia.com/faq/utilization/i-have-visual-glitches-on-the-gui-what-should-i-do)
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Hi qidervich,
To investigate further about your black screen issue, could you please tell me more about your graphics card and video drivers installed on your machine?
Best,
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Thanks, your post made me realise I hadn't updated my graphics driver in a while, and that solved the problem!
Thank you!
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21/05/2016 UPDATE: SOLVED! ;D
Thank you guys!!! I updated my video card driver as suggested and now it works!!! Now everything works fine! As far as the new interface is concerned, Only one suggestion: please change menu character colors because in many case they are almost unreadable (i.e. grey on dark grey background and similar) or provide additional option to adjust their brightness....
Hi, just bought and installed V collection 5 but all instruments have the same issue: the interface is completely black, i.e. they instruments works fine (the midi keyboard play, and try clicking in the upper left corner bring the file menu on...only the panel window is completely black...no graphics, no button, no keys,....please help me! :'( :'( :'(
Please be informed that I owned the previous V Collection 4 which is still running good (all panels are shown correctly...)
Thank you in advance!!!
(PS my system is windows 7 system 64 bit 4 core 4GB ram)
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WELL!!!
This news is a disturbing load of BS. >:(
Certainly doesn't give me confidence in the new V5 instruments.
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I verified all drivers are up to date and I still have the black screen when running stand alone or in Digital Performer 8.05. My system is Windows Home 10, 3GB RAM, Intel Core 2 Duo 2.10Ghz Toshiba Laptop.
Ironically, my main system is Mac and the previous version always crashed as a plug in, so I was using it on Windows. Now Windows is black, but Analog Lab 2 works fine on the Mac.
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I've got the same issue: black screen. My KeyLab61 plays but there's nothing on the screen. Win7, 4GB RAM, Intel graphics 3150 with latest original Intel driver.
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I have black screen problem too. I think Arturia's software developer changed GUI library and that new library using some features thats not exist on outdated graphic cards or needs latest drivers for new cards. V collection 4 worked properly, V5 gives sounds but no GUI. My problem cant solve with driver update cause latest driver update released in 2008. I dont think my problem about Visual C redistributable packages too but if i need to check specific versions i would like to learn them.
Windows 7 x86, Geforce FX.
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Hello everyone,
Thought a driver update should solve the problem, but apparently not for everyone.
I'll report it to my dev colleagues and keep you aware.
Best,
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@ poko001 , eagle145, elektroherd and stefano
i have sent pm to you, you should check it.
Best,
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Hi All,
I have VCollection on 2 computers. One works, one doesn't (Black Screen). Luckily the second is a spare.
I have found that upgrading to Windows 10 has caused some problems on my Dell Vostro (old!!!). mostly my DVD drive doesn't work and the video chipset will not run OpenGL on WIndows 10. I am not sure this is the ultimate case, but all of the research while checking out this issue pointed to it. Since I have a working version I prefer to play music and not play computer tech ;)
If you have a cpu running Windows WDDM1.1 driver on Intel chips, you can not access OpenGL. Also there is no development to update these drivers to Windows 10.
Luckily I do not need it (Arturia) on the Dell Vostro. I love that companies are developing for the future and am posting to alert people using old equipment to check it out before you commit.
Barry
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Vcollecton 3 works.
Vcollection 5 Black Screen as described above (menu and sound works).
Runing Win 10 Home.
CPU: Intel U7300 @ 1.3 GHz
GPU: Mobile Intel(R) GMA 4500MHD
GPU Driver: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) (Driver date is march 11 2013)
Resolution is 1366 x 768, 60 Hz.
Asus Laptop from 2009
As stated in above post
"If you have a cpu running Windows WDDM1.1 driver on Intel chips, you can not access OpenGL. Also there is no development to update these drivers to Windows 10. ".
If this is true I guess I am out of luck.
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I hope a work around can be found for you.
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Hi all,
We are currently working hard on this problem.
We will provide an update as soon as possible.
I would like to thank people who helped us on this problem it had been very helpful.
Best
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Another one here. I had the the problem on two systems. Update of display drivers on one worked, the other is a problem as there are no newer drivers for he video card provider nor from Microsoft. It would suck to have to go by a new video card for a computer that is only a few years old for a single vendors who is producing products with gui issues.
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If you haven't done so yet, a few of the modules that have been updated. That fixed my black screen on those particular ones.
Barry
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Hi rickshapiro,
This issue should be fixed for the :
Wurli 2.0.1
AnalogLab 2.0.1
Mini 2.0.1
Jup-8 3.0.1
Prophet 3.0.1
Modular 3.0.1
SEM 2.0.1
We will soon update the rest of the VCollection 5 and this should fix your issue.
No need to buy a new graphic card ;)
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These 7 updated ones all work fine here now!
We will soon update the rest of the VCollection 5 and this should fix your issue.
This is nice, thank you Arturia. :)
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Hi All,
New versions of all our plugins are now available in the ArturiaSoftwareCenter.
Those versions should fix your issue now for all the plugins.
Best
Ben
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Hello from me too!! I'm a new member here, and I just bought the V Collection 5. I already had the V Collection 4 without any problems,
but for some reason I have the same problem with the black screen for the 5 edition plugins. I purchased them today so they are all up to date,
but the problem is still there. Sound but no image of the plugin, only black screen when you open it.
Also, I downloaded the Analog Lab 2, because I purchased also a keylab controller, and when I opened it in the first time it run perfectly.
Now I have a problem, without altering anything on my pc.
Is there another solution to this? My graphics card is Nvidia GeForce GTS 250 and PC Intel Core i5 @ 2.8 GHz with 12 GB Ram, working on 64bit and Service Pack 1.
Please I would appreciate some feedback on this.
Thank you!
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Hi Vaggelis,
Are you sure you are running the latest version ?
Open your ArturiaSoftwareCenter and double check that there's no new versions available.
Did you try to update your graphic card driver ?
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Thanks Ben for the quick reply!! Just downloaded the latest drivers for the card (thought I had them) and everything seems to be working excellent!
Good work!! Greetings from Athens!
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Noooooo.
I just installed all the new versions.
Now all of them have black screen. :(
I can see the menus if I click at the right place in the dark. :'(
What happened?
What have you done Arturia?
I reinstalled AnalogLab2 v 2.0.1.51 (the version before the latest one)
Then I got my GUI back. But I can not edit the instruments.
The instruments are the latest version and seems not to be editable with older AnalogLab2 version, the edit function is just not there at all.
I guess I must reinstall older versions of the instruments again (only 6 of them worked with GUI)?
GPU: Mobile Intel(R) GMA 4500MHD
GPU Driver: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Driver date is march 11 2013 in Windows 10. This gives OpenGL 2.0 issues (old and only available driver).
Laptop from 2009.
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Hello I've just bought V Collection 5, I've installed it in my Mac Mini (2012 model Intel i7) and everything works fine, but in my Windows 10 64 Bit Laptop I can't see the GUI of the VSTs, the screen only shos a black screen; it happens only with Ableton Live 9 64Bit, when i run the standalone program i can see the graphics, also when I run the VSTs with Reaper 64Bit I can see the GUI, the problem is with Ableton. BTW the other VSTs I have installed work fine with Ableon Live.
My Laptop Is an ASUS Zenbook from 2011, Runs Windows 10 64bit and has an intel i7 1.80 GHz
HD Graphiccs 3000 (There's no Update for graphics Driver since 2012, so updating is not an option)
I really Hope there's a solution, I use the lap to play live and the Mac Mini in my studio.
Sorry, english is not my main language.
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I just upgraded from V-Collection 4 to 5 and I'm having the same black screen issues as everyone else on this thread. Apparently Arturia is in no hurry to fix this glitch. Had I known I would have to empty my wallet to get a new GUI (or a new PC) in order to actually use the VC5, I wouldn't have bothered with the purchase. Fortunately, I still have VC4 which works fine with my 'old' GUI. The computer I'm running it on is Dell Inspiron 560, Windows 10 Home x64 OS, Intel Pentium Dual Core 3.20Ghz CPU, and Intel G45/ G43 Express Chipset WDDM1.1 GUI. The final driver update for this GUI was issued 3/11/13 which was the 8.15.10.2702 update that it has now. Arturia wasn't aware I guess, or didn't care, that many of us don't have the newest, just-came-out-this-year, computers and graphics cards to work with when they decided to change the graphics. I hope they will get this problem fixed soon so that we can all enjoy the benefits of VC5.
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I tested a couple of updates that seem to have fixed this a few days ago.
Arturia is working hard, but the problem was deeper than thought.
I think they are fixing all of the instruments before they release updates.
I use a Dell Inspiron that looks close to yours in specs although I do not have them memorized. Apparently the WDDM1.1 is the issue
Barry
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Since I last posted, I picked up a fairly cheap, basic (PNY Nvidia GT730) PCI express card and installed it. ($80- I'm sure there are even cheaper Nvidia or AMD cards that will do the trick.) All VC5 synths can now be seen and work fine. I recommend anyone using the old Intel WDDM1.1 chipset to pick up a new PCI express graphics card in the $50-$100 range a.nd install it. Just check your computer's specs before purchase to make sure it's compatible. Inconvenient I know, but at least you don't have to buy a new PC or waste money on a GPU designed for hard-core gaming to use VC5.
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Whatever change you've made to the graphics in the latest version of Mini V3 (3.0.3.147) you should apply it to all the other instruments, 'cause the black screen is finally gone and i can see the VST gui (at least in my computer, sandy bridge intel grapics 3000)
thanks
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Seeing this a lot with other vendors supplying graphics written with Open GL, strikes me that someone somewhere is not doing enough research into legacy compatibility.
Yes I am up to date with my graphics drivers but I still get blank GUI's sometimes and sometimes not, such inconsistency is just unacceptable.
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Just to update following an earlier post
I have the latest drivers for my Nvidia GeForce 210 and it does support the Open GL language. Running Win 10 Home ver 1511 Build 10586.494 SONAR Platinum 2016.07.
This is what I am seeing,
1. Insert any of the V5 collection into S-Plat Vst 3 flavour plug
2. I get the GUI window filled with a white void ie.e blank.
3. Save the project close S-Plat
4. Open S-Plat and the project and low and behold I get the GUI as it should be.
I always get the GUI if I open the 32 bit Standalone.
I trust the fix is soon as this is frustrating.
Let see if the post sticks as well.
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Hi everyone, sorry for the delay of my answer,
@ wookiee : do you encounter this issue with the last version of mini V3 (3.0.3.147) , available in your ASC or on our website?
i have no issue on a win 10 pro 64 setup, with sonar platinum 22.4 build 27.
investigating further . . .
best,
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The last 2 updates have worked for me (Mini and Modular)
Do Arturia have plans to update the rest of the synths? I hope so.
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Mini and Modular working fine on Presonus Studio One 3.3....update needed for the rest of the VC5 synths, its clear that Arturia already found the problem with GUI of the vsts, please don't take long for the release of the rest of the updates!
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Latest updates of Farfisa, Solina and VOX, also fix the problem, thank you very much Arturia.
I hope the rest of updates are coming soon.
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Hi. I have purchased the V Collection and I'm running OS Sierra 10.12.1 and I am having the blank screen issue in Ableton Live 9.7.
I can open the plugins directly from my application folder with no problem + use the instruments outside of Live, but they appear as a blank screen in Ableton. Anyone have this issue?
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HI Aisukmusic, and everyone on this thread.
I Suggest to update your V collection 5, using your arturia software center.
Last arturia software center version available online is 1.2.0.114.
If your computer is online when you launch the Arturia Software center, and if you have a previous version , ASC will start to autoupdate. For now i encountered random internal errors in this process on osx 10.12.1. But hopefully you can get the ASC 1.2.0.114 on our download page : https://www.arturia.com/support/updates&manuals (https://www.arturia.com/support/updates&manuals)
Once the ASC 1.2.0.114 is well installed on your osx 10.12.1. You should see updates available for all your VC5 synths. for now we are about to release a new version of analog lab 2 at the end of thix week. All the other synths has been recently updated to x.0.4 or x.0.5 versions.
On these versions, i don't have any white screen issues on my osx 10.12.1 in live 9.7 64 bits.
Hope it helps,
Best,
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I just bought the collection a few days ago so I am using all up to date versions and 1.2.0.114. I reinstalled Live 9.7 - should I be using the 64-bit version? I can try that but I remember the demos worked on my 32 bit version previously and they don't work now that I updated to Sierra.
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Hi,
in order to provide some help , i quickly checked on our intranet and it looks like your osx is 10.12.1. 64bit.
So yes, i suggest you get 64 bit version of Live.
Just to be sure that all your arturia products are up to date, could you please provide a screenshot of your arturia software center?
Thanks in advance,
best,
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Hi!
I just bought the Analog Lab 2. Laptop Intel i5 2430M, 8GB, SSD (no problems with any other plugins so far). Using Ableton Live (newest version). Black screen. Has this issue been solved in any way so far?
Michael
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Hi mickey2000, and welcome on this board.
a few questions here :
What is your windows version?
Can you please confirm that your analog lab 2 version is 2.0.4.1155? if not , you should update it using our arturia software center or get it here :
https://www.arturia.com/support/updates&manuals (https://www.arturia.com/support/updates&manuals)
one last thing which could be good to consider, if your laptop and windows are on 64bit versions, you should then get a 64bit version of Live .
thanks in advance,
best
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Hi,
in order to provide some help , i quickly checked on our intranet and it looks like your osx is 10.12.1. 64bit.
So yes, i suggest you get 64 bit version of Live.
Just to be sure that all your arturia products are up to date, could you please provide a screenshot of your arturia software center?
Thanks in advance,
best,
It is now working with Ableton 64-bit. Thanks for your help!