Arturia Forums

General => Free Speech => Topic started by: timber on October 06, 2015, 12:33:16 pm

Title: Sales support
Post by: timber on October 06, 2015, 12:33:16 pm

Hi!

I tried to purchase the V-Collection through the Arturia online shop and pay via Paypal but I always get stuck at the Paypal site after entering my login. I tried a few times but it just keeps hanging saying "logging in". I called Paypal but they don't even see any payment attempts. I can login to my account through the Paypal site just fine. So I contacted Arturia using their ticket system. I received a generic and answer 12 hours later (around 3AM Europe so I'm assuming this did not come from their headquarters). So I tried again today, using a different browser but still ran into the same problem.

Guys? I want to be a paying customer! I've been using Paypal for years. How hard can this be? Any ideas anybody?

Thanks

Title: Re: Sales support
Post by: Vic-tor on October 06, 2015, 02:29:47 pm

Hey,

Sorry to hear about this.

Check your PMs !

Title: Re: Sales support
Post by: timber on October 13, 2015, 12:06:14 pm

This issue has neither been resolved nor followed up to. I decided to move on and look into other products. Pity, really.

Title: Re: Sales support
Post by: Twoninereight on October 29, 2015, 10:41:44 am

I would check other products of compagnies that will listen and support you.