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Hardware Sequencers => BeatStep Pro => BeatStep Pro - Technical Issues => Topic started by: darknoiseattrator on July 16, 2015, 02:26:39 pm

Title: Notes Being Held Open
Post by: darknoiseattrator on July 16, 2015, 02:26:39 pm
I am experiencing open/held notes during extended playback and even when the sequencer is stopped with my Beatstep Pro. MY setup is as  follows currently:

Roland MX-1 as my master and clock source, synced via midi in to the BS Pro. I have the BS Pro midi out connected to a Roland Aira System-1m, then the midi out from the 1m to my Microbrute. Sequence one is triggering the 1m, while sequence 2 is triggering the Microbrute.

Playback starts fine but after a few minutes of playback, both the 1m and Microbrute, while still playing the programmed sequences, starting holding a open note. Stopping the MX-1 correctly stops the BS Pro from playing the sequences, but the single note from the 1M and Microbrute continue to sound. I have to power off both synths to get it to clear.

I have updated the firmware in both units and this still happens. Just using the BS Pro as the master directly to the synths is causing the same issue, and as the MX-1 is not a sequencer, I assume the issue is something between the BS pro and the synths.

I have not tried using the CV gates yet to see if the issue is duplicated and am only connecting everything via midi at the moment.

Any suggestions would be appreciated as to what I may be overlooking, or if anyone has experienced this problem and has a fix, please let me know.
Title: Re: Notes Being Held Open
Post by: toryjames on July 16, 2015, 03:04:30 pm
Have you triple-clicked "stop" to send an "all notes off" message? This doesn't solve the core issue but hopefully you don't have to power down to quiet them due to a hanging note.
Title: Re: Notes Being Held Open
Post by: darknoiseattrator on July 16, 2015, 03:18:44 pm
I haven't tried that, although it probably won't help as I am wanting to have the MX-1 as my clock source. I'll give that a try this evening, but you're correct in that it still doesn't solved the issue.
Title: Re: Notes Being Held Open
Post by: k.rad on August 03, 2015, 12:12:45 am
Same Problem here  :-\
really not cool when you're deep in the tune and this happens... in about a half hour of playing this happened 3 times!!!

I have a minibrute SE on SEQ1 and a Microbrute SE on SEQ2, connected with a MIDIHUB 6way,
an like you said, after a random time, the last played note is on hold while the sequence is playing.
This happens randomly on SEQ1 and SEQ2, and i only get rid of this with powering off/on the synth, too.

Any ideas, someone? Arturia?





 
Title: Re: Notes Being Held Open
Post by: Computer Controlled on August 03, 2015, 08:16:36 am
This is a known issue.
Title: Re: Notes Being Held Open
Post by: darknoiseattrator on August 03, 2015, 12:32:21 pm
I have been in contact with Arturia and they are working on a firmware update. I was told it could be available this week.

Same Problem here  :-\
really not cool when you're deep in the tune and this happens... in about a half hour of playing this happened 3 times!!!

I have a minibrute SE on SEQ1 and a Microbrute SE on SEQ2, connected with a MIDIHUB 6way,
an like you said, after a random time, the last played note is on hold while the sequence is playing.
This happens randomly on SEQ1 and SEQ2, and i only get rid of this with powering off/on the synth, too.

Any ideas, someone? Arturia?
Title: Re: Notes Being Held Open
Post by: k.rad on August 05, 2015, 09:41:22 am
New Firmware updated (1.1.1.6)  - same issues.
As much as i love every single buttom on my Arturia gear, especially the BSP, as much this is really annoying.
powering on and off my synths is not the way i use to perform...
Title: Re: Notes Being Held Open
Post by: Xirso on August 10, 2015, 05:58:08 pm
Same problem with 1.1.1.6. via midi sending notes to other synth. The beatstep is slave via midi. I tried to erase the pattern, but it happens randomly on seq 1 or 2.
Title: Re: Notes Being Held Open
Post by: Steinberger on August 10, 2015, 06:48:59 pm
Same here. Happened last night. Powered reset "fixed it". :(
Title: Re: Notes Being Held Open
Post by: pants on August 11, 2015, 07:14:29 am
I'm having this problem, and I've found that pressing stop a bunch really fast on the BSP fixes the problem too... Though if you have more than one instrument clocking to it, you're better off power-cycling the synth.
Title: Re: Notes Being Held Open
Post by: ror on August 12, 2015, 12:08:30 am
Same problem here, also it's doing something to my Minitaur that is rendering some sections of the synth unresponsive. What a head melt!
I may return my BSP to the shop for a refund.
Title: Re: Notes Being Held Open
Post by: sbDigisound on August 25, 2015, 09:03:56 am
And in case you haven't seen this on the "General Discussion" thread .....

I have this exact same issue which presents with any hardware synth connected (directly) to the BSP 5 pin MIDI output..

I have used a Voyager, a Mopho and  Supernova and all demonstrate these occasional hanging / sustained notes.

I have other sequencers (eg SQ-1) that never do this.

The fault is coming from the BSP.
Title: Re: Notes Being Held Open
Post by: Valentin Arturia on August 25, 2015, 11:38:57 am
Hi,
We've also observed some hazardous hanging notes when the BSP is MIDI synced. We're working on this issue.
Title: Re: Notes Being Held Open
Post by: sbDigisound on August 25, 2015, 02:14:20 pm
Hi,
We've also observed some hazardous hanging notes when the BSP is MIDI synced. We're working on this issue.

Ah, an acknowledgement from Arturia? I am very pleased to hear this. Even more pleased with a fix.

To be clear here -the BSP is using Internal sync and the output, with what I believe are missing MIDI event messages,  is via the 5 pin MIDI output. That is what you mean?

"hazardous" is an interesting adjective here but hey, that's just fine for me!  ;)
Title: Re: Notes Being Held Open
Post by: RichMakeGame on August 25, 2015, 07:20:46 pm
please also investigate analogue sync :) it's even hazardous-er !
Title: Re: Notes Being Held Open
Post by: cueriux on September 05, 2015, 03:49:34 am
I am having the same issue. 1.1.1.6 firmware. BSP is master runnning akai xr-20 (SEQ2 and drum) Thru to Microbrute(SEQ1), over MIDI-out. It has only happened with the Microbrute so far
Title: Re: Notes Being Held Open
Post by: Xirso on September 05, 2015, 03:54:42 pm
I said it before, i am having the same issue. All my synth and midi to cv interface are monophonic and I never use before a device that send polyaftertouch before. I ask my self if the polyaftertouch messages could be the cause of that problem. But I'm unable to disable polyaftertouch to test if it make a difference (cause I haven't a good understanding of how mcc work http://forum.arturia.com/index.php?topic=85274.msg122966#msg122966 ).
So, I'm curious to know if synths or midi interface receiving and handling polyaftertouch have held note too, or if it's only the case on synth who doesn't handel polyaftertouch. I don't like bugs, but what I don't like more than bugs, is to not understand why there are happening. So if someone can test if the polyaftertouch can be the source of this bug, it would be cool. I don't know if arturia knows already the source of this behavior or not?
Title: Re: Notes Being Held Open
Post by: k.rad on September 24, 2015, 10:51:02 pm
Just jammed around with minimal setup Waldorf Streichfett + BSP (new FW 1.2.0.6. installed)
resulted in the same old issue (held notes, only going away from hitting stop 3 times)

Should this problem be fixed with FW 1.2.06 anyway?!

 :(

Title: Re: Notes Being Held Open
Post by: k.rad on October 26, 2015, 12:42:16 am
This bug is just killing the flow... happened 3 times in 30min last night  :-[

@terrym / valentin arturia:
is there any progress on this bugfix? Will this be fixed on the upcoming firmware?
Title: Re: Notes Being Held Open
Post by: k.rad on November 21, 2015, 11:34:12 am
Have to kick this thread again...

also with the new Firmware 1.3.0.23 (which does a great job besides this problem) this is happening constantly, while recording and playing over the beatstep pro.

Could someone from Arturia tell us if there will be a bugfix for this?

Title: Re: Notes Being Held Open
Post by: thesoulcatcher on November 21, 2015, 10:12:01 pm
Have to kick this thread again...

also with the new Firmware 1.3.0.23 (which does a great job besides this problem) this is happening constantly, while recording and playing over the beatstep pro.

Could someone from Arturia tell us if there will be a bugfix for this?

does that happen regardless of the "Wait to load pattern" (activated/ deactivated  in the MIDI Control Center) setting?
Title: Re: Notes Being Held Open
Post by: k.rad on November 22, 2015, 01:11:08 pm
it happened on FW1.2.0.6 and it is happening with the wait to load pattern function activated on FW1.3.0.23.
Why you asking?
Title: Re: Notes Being Held Open
Post by: Terrym on November 22, 2015, 02:59:41 pm
This bug is just killing the flow... happened 3 times in 30min last night  :-[

@terrym / valentin arturia:
is there any progress on this bugfix? Will this be fixed on the upcoming firmware?

How do you have this set up so i can try. can you tell me what your doing when you get held notes.


Terrym
Title: Re: Notes Being Held Open
Post by: k.rad on November 22, 2015, 03:16:36 pm
thanks for reply.
Itīs happening in all constellations randomly. No Computers and no USB Connections are involved.

1.)
BSP --> Midi Out --> MIDIHub 6way --> seq1 ch1: Minibrute SE
                                                            seq2 ch2: Microbrute SE
                                                            seq3 ch10: Korg Volca Beats
                                                            ControlMode ch3: Waldorf Steichfett
- Minibrute SE also used as external keyboard via Midi in

2.)
BSP --> Midi Out --> seq1 ch1 / seq2 ch2: Waldorf Streichfett (Omni Mode)

It seems like no specific situation is necessary for causing this. So it happens during playback randomly on seq1 or seq2, or when playing over external Keys, or even in recording mode.
I could try to figure out if it is a distinct note that causes the hold note, or is there anything else what could help sorting this out?

FYI, i own two BSPs at the moment, it happens on both devices :-(

Title: Re: Notes Being Held Open
Post by: thesoulcatcher on November 22, 2015, 04:42:11 pm
bummer, really been hoping that would be fixed with the new firmware,  since this bug is nothing new at all and has been reported here on the forums by several users.
And this bug is exactly the reason why I didn't buy a BSP yet, plus it would be appreciated if ARTURIA would be more informative regarding plans for future updates, if there will be any more?

Here's a youtube link i've found demonstrating the bug on fw 1.2.0.6
https://www.youtube.com/watch?v=LJNV_8Xo0Os&feature=em-upload_owner
Title: Re: Notes Being Held Open
Post by: k.rad on November 22, 2015, 05:08:56 pm
thanks thesoulcatcher
the vid shows the bug, but in addition my instruments hold the note, even if the BSP is set to STOP.
The held note disappears not until you hit the STOP button 3 times quickly.

For all those who want to buy the BSP for use in a live situation, better wait for a bugfix....
Title: Re: Notes Being Held Open
Post by: Terrym on November 22, 2015, 08:48:55 pm
Hi All ,
I just spent some time looking at this problem and can confirm the bug . First i found some other issues with ghosts in my machine . These where caused by the latest update . it is recommended to clear all patterns
What you all need to do is save your projects then load the default project into all projects to help clear the memory .Then reload your projects. I also noticed my metronome keep coming on when loading a project even though its off in the mcc.

But the main issue seems to be with Seq1 on the midi out . After a few to serval minutes a midi note looses a not off and seems to crash all other notes after .

I will of course pass this on to arturia

regards


Terrym

Title: Re: Notes Being Held Open
Post by: k.rad on November 23, 2015, 11:02:33 am

I will of course pass this on to arturia

regards

Terrym



thanks alot Terry.
Let us know if there are any news from Arturia regarding this issue.
Title: Re: Notes Being Held Open
Post by: k.rad on December 11, 2015, 11:51:40 am
Any news on this issue?
I started a technical request on Arturia.
In the meantime, has someone a workaround for this... excluding returning the unit for refund?

rehearsal video with held notes in the very first moments:
https://youtu.be/ONQ8_pSZ6Pw
Title: Re: Notes Being Held Open
Post by: ror on January 05, 2016, 03:28:37 pm
Any news on this?
Title: Re: Notes Being Held Open
Post by: Terrym on January 05, 2016, 03:39:13 pm
Ive not heard a thing from arturia yet?




Terrym
Title: Re: Notes Being Held Open
Post by: k.rad on January 08, 2016, 10:22:55 am
Many people have this problem with different gear, even with other Arturia products like Microbrute, Minibrute and Origin:
http://forum.arturia.com/index.php?topic=85383.0

or with synths from other brands:
https://www.youtube.com/watch?v=CzeshbZIE2c
(see vid description)
"I got some hanging moments i can tell why, so just a reset helped"

So it should not be a problem to reproduce this issue, using Midi Out only and under controlled conditions?!
Title: Re: Notes Being Held Open
Post by: Orgalmer on March 02, 2016, 08:04:09 am
I hope this isn't beating a dead horse here, but has anything been resolved with this issue?  I have only had my BSP for a couple weeks and this issue affects both synths I use.  I can only get a couple minutes into playing before one of, if not both synths run into this issue.
Title: Re: Notes Being Held Open
Post by: Terrym on March 02, 2016, 09:11:10 am
Hi this will be fixed in the next firmware which is in test phase as we speak


Regards

Terrym