Arturia Forums

DRUMS => Spark => Spark Users Community => Topic started by: Gacleite on February 10, 2015, 11:30:34 pm

Title: sparkLE Aniversary Promotion
Post by: Gacleite on February 10, 2015, 11:30:34 pm

Hi

Do someone know if the current Aniversary Promotion on SparkLE are also available to existing owners or just new owners?
Those free expansions would be really cool! :)

Thanks for your help

Gacleite

Title: Re: sparkLE Aniversary Promotion
Post by: syver on February 12, 2015, 08:54:12 am

Is it a good deal ?

Title: Re: sparkLE Aniversary Promotion
Post by: Bronson Homicide on February 16, 2015, 06:52:32 pm

Hi

It's only a good deal if they actually supply you with the free expansions.
I bought SparkLE 3 days ago and I'm still waiting on the expansion packs.
Apparently Arturia email the download links and registration instructions after you register.
I'm still waiting... and waiting... and waiting  :-\
Anyone else had the same problem?

Title: Re: sparkLE Aniversary Promotion
Post by: rickygarni on February 17, 2015, 02:08:27 pm

I've had very good luck with Arturia customer service - I recommend trying that.

Title: Re: sparkLE Aniversary Promotion
Post by: Bronson Homicide on February 17, 2015, 06:02:30 pm

You're lucky. I haven't   :-\

Title: Re: sparkLE Aniversary Promotion
Post by: PaulH on February 17, 2015, 11:46:01 pm

Once you receive your device, go online, register it, and then you have all the links download the expansion packs.
Why is this a problem?

Title: Re: sparkLE Aniversary Promotion
Post by: Bronson Homicide on February 19, 2015, 12:22:09 pm

I registered SparkLE after installing the software, following all the instructions. I have checked My Arturia, My Products. There is no links for the expansions.
There is no email for the links or information regarding the expansions. It's not in my spam folder. I have lodged a ticket with Arturia through their online system and they haven't responded. So that is a problem.

Title: Re: sparkLE Aniversary Promotion
Post by: tedopon on February 19, 2015, 05:19:33 pm

It usually takes 7-10 days to get action on service tickets. Set your expectations low.

Title: Re: sparkLE Aniversary Promotion
Post by: dave4761 on February 28, 2015, 10:51:54 pm

Did you register on the promo deal or just the plain Spark?