Arturia Forums

General => Website => Topic started by: vassillios on December 28, 2014, 10:05:42 pm

Title: My Orders says "Pending", but not sure order went through...
Post by: vassillios on December 28, 2014, 10:05:42 pm

I tried placing my order for the V Collection 4, but the session expired or the page got closed before I could complete my payment. The status for the order says "Pending", but I'm pretty sure the order was never successfully placed. I'm a bit flummoxed as I want to get the $199 price before the 1/10/15 special ends and nobody is responding to the email I sent for sales support...what is the normal wait time for somebody to respond to a sales-inquiry email? Thanks.

Title: Re: My Orders says "Pending", but not sure order went through...
Post by: Alucard2507 on April 01, 2015, 11:28:54 am

Where is the Admin? ???

Title: Re: My Orders says "Pending", but not sure order went through...
Post by: Dav1d on May 27, 2015, 05:36:51 pm

Usually sales are responding on the same day, if there is a lack, this coulb be related to the holidays.

sorry for that.

:)