Arturia Forums

General => Website => Topic started by: Crlpatti on November 15, 2014, 05:26:31 pm

Title: Login, Registration, and Authorization
Post by: Crlpatti on November 15, 2014, 05:26:31 pm

Hello
I recently bought a Minilab with hopes of using the Analog Lab software. I have tried to set up an account but if I try to login I receive a message that my user name or password are in use or are invalid. I have tried resetting my password and receive the message that this user is blocked. I have not received my activation email. I have requested help three times over the past week and have heard nothing. I have only received a newsletter. I have a serial number and an unlock code. What can I do to resolve this situation? Any suggestions?

Title: Re: Login, Registration, and Authorization
Post by: Adrien on November 17, 2014, 02:05:22 pm

Hello

I don't understand one thing,

You have bought the Minilab, and installed Analog Lab.

Do you have an account?
(if not go and log in here: http://arturia.com/login)

Did you register your analog lab?
(If not go here http://arturia.com/register)

Then, you should receive an activation code for your analog lab,
Start the "eLicenser Control Center" and click on "Enter Activation code"

Type the activation code you received, your analog lab should work fine.

Title: Re: Login, Registration, and Authorization
Post by: Crlpatti on November 17, 2014, 04:36:38 pm

Thank you for your reply. I really need help.

When I try to login to my account, I receive a message that my user name and password do not match. When I ask for a reminder for my user name, I receive the message that the reminder has failed, the user is blocked, and to contact an administrator. How do I contact an administrator?

I can't login and so I have not been able to register the Analog Lab yet. It only works in the demo mode.

Thank You in advance for your help,
Carl

Title: Re: Login, Registration, and Authorization
Post by: Crlpatti on November 20, 2014, 01:22:34 am

Hi,

So far I have been unable to login. I think my first problem is I must have incorrectly registered and now my user name is invalid and I am being blocked.

I really need help with gaining access to my account.

Thank You,
Carl

Title: Re: Login, Registration, and Authorization
Post by: Crlpatti on November 20, 2014, 09:25:49 pm

Hi,

I need help gaining access to my account. I am being blocked from logging in.

I specifically bought the Minilab to use with the Analog Lab software. So far I have only been able to use the demo version.

Will someone please help me?

Carl

Title: Re: Login, Registration, and Authorization
Post by: Dav1d on November 21, 2014, 08:36:48 am

when you ask for a new password, make sure to use your email
crlpatti@optonline.net
and not the username.

 :)