Arturia Forums

General => Website => Topic started by: Pettycells on October 09, 2014, 08:25:23 pm

Title: V-Collection Registration Difficulties
Post by: Pettycells on October 09, 2014, 08:25:23 pm

I purchased a boxed retail package of the V-Collection at a Guitar Center 2 days ago. I'm an existing customer, so upon logging in, I attempted to register the product so that I could authorize it for use.

On the registration page, I chose the product, entered the serial number and unlock code, hit Register, and....

Nothing happened. Actually, the page refreshed itself. But nothing else happened. I received no authorization, and the V-Collection does not show up under My Products. I entered the information several times, double checking the numbers, but the same thing kept happening.

I immediately filled out a support ticket. It's been about 48 hours now, and no response. Seems like this would be a high priority!

Any ideas or suggestions?

Thanks!

Title: Re: V-Collection Registration Difficulties
Post by: Dav1d on October 10, 2014, 11:20:44 am

All apologies, there have been a few issues related to the webSite.

We will get back to you before the end of the week.

Title: Re: V-Collection Registration Difficulties
Post by: UGLi on October 17, 2014, 08:59:00 pm

Quote from: Dav1d on October 10, 2014, 11:20:44 am

s, there have been a few issues related to the webSite

Nice to hear it from a human. I've experienced the same kind of problem, so I'm still waiting for a new activation code for my V-collection.

Peace.

UGLi

Title: Re: V-Collection Registration Difficulties
Post by: Dav1d on October 21, 2014, 03:22:39 pm

ok, I've sent you an email, sorry for the delay.
 :)