Arturia Forums

Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: SETTIMIO on July 05, 2012, 02:38:33 pm

Title: WHY NOBODY ANSWER ME?
Post by: SETTIMIO on July 05, 2012, 02:38:33 pm
I bought a "analog the factory" keyboard-controller over a month ago.

It has worked 2 times and since then i wrote everyday to the customer department,

Sometimes they replied, many many times they did not.

The few times they did reply, they were not able to fix the problem, so i thought they were going to replace it.

But they didn't .

Last mail, over two weeks ago, they asked proof of purchase, which i regularly sent to them

since then, NOTHING, SILENCE.

I ask myself, why such bad service? is this the way customers are treated at arturia?

I really would like to see if they answer to this, or simply delete this from the forum...

Settimio Di Castro Case 109209
Title: Re: WHY NOBODY ANSWER ME?
Post by: Antoine on July 05, 2012, 03:07:55 pm
Replied here (http://www.arturia.com/evolution/smf/index.php?topic=6254.msg22024#msg22024). Please stop cross-posting.