Arturia Forums
eLicenser protection system => Users' corner => Topic started by: realhelp on February 07, 2012, 06:01:29 am
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HELP PLEASE!
I am the ORIGINAL purchaser of FIVE Arturia softsynths: Mg Modular V, Arp 2600 V, CS-80 V, MiniMg V, and Jupiter 8 V. I had purchased all of these very long ago, before Arturia started using eLicenser. I still have the original discs, and on my previous computer (which I have recently mothballed), it would occasionally ask for the disc as verification.
I am trying to go to the new eLicenser system, but I have a major problem because although I registered these five serial numbers many years ago with Arturia, none of them show up in the "MY ACCOUNT" area on the website. And when I try to enter them there using "REGISTER", it tells me that the serial number is already in the database and refused to enter it!!!!!!
WHAT CAN I DO? I CAN'T USE THE LATEST VERSIONS OF THE SOFTSYNTHS THAT I PAID A LOT OF $$$$$$$$ FOR!!!! PLEASE HELP!!!!!
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Also, I should point out that I have tried to email Arturia about this but after about two weeks of waiting I have still gotten no response. Plus, because my software doesn't show up in MY ACCOUNT, the website will not allow me to request Tech Support because it thinks I am ineligible.
I can assure that I am the original purchase of these five softsynths, and indeed if you check your old database I should come up!!!!
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Please forward me your serials through private message, I will check what's wrong in the database.
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Processed through regular Tech Support channel.