Arturia Forums

General => Website => Topic started by: cnavelot on August 04, 2011, 12:04:41 pm

Title: No news about my order n°63694
Post by: cnavelot on August 04, 2011, 12:04:41 pm

Hi,

I have placed an order n°63694 for the The Laboratory + V-Collection on the web site two weeks ago.
I have paid it, but I still have no news about the order (even if it was to be delivered in "5 business days"...).
I emailed Arturia (through the mail address, and through the form on the site) : no answer.
There is no phone number, also. I wanted to give details for the transporter (TNT) for the delivery, but it seems I can't.
And there is no way on the web site to track an order process. It looks like e-commerce from the 90's...

So I would like to know if my order has well been placed (apart from the fact I paid it !), and if I will receive it soon. Or if I can cancel it, because I suddenly have the strong will to buy in a physical store...

Christian

Title: Re: No news about my order n°63694
Post by: cnavelot on August 07, 2011, 11:50:55 pm

Ok, I reply to myself with a question : does anyone know how to contact Arturia support ? I have tried the form on the site, I have tried to email them with no success.
I don't see any kind of forum talking about the order process, so I think I'm stuck there...
Can anyone direct me to someone at Arturia ? A phone number maybe ?

Thanks

Title: Re: No news about my order n°63694
Post by: cnavelot on August 09, 2011, 03:14:52 pm

I have good news ! I have just received a phone call, telling me the order was being prepared and will be sent tomorrow ! Hourray ! So my case is closed in a happy way  ;)

Title: Re: No news about my order n°63694
Post by: dreamtraveler on August 26, 2011, 09:44:28 pm

Did they provide a tech support number to call them at? I am also having no luck and no response from Arturia.