Arturia Forums

General => Free Speech => Topic started by: damienmillar on February 05, 2011, 07:37:01 am

Title: Summer Promotion not downloading/ stalling at step 3.
Post by: damienmillar on February 05, 2011, 07:37:01 am

At step 1 I enter my serials correctly for my registered and working product (analog factory). At step 2, I do the same, correctly, for my desired product (the Jupiter). I check my email address, etc. All details are correct. Then at Step 3 I get nothing. Just a screen saying Dowloads and underneath that a 0. No links, no downloads, nothing. I've tried all my browsers to make sure this isn't the problem.

Can anyone help with this?

When I try sending a message to technical support, I get told to check my email address (it is once again correctly entered, is the same one I use as my account name) but I don't even get a confirmation letter. Then when I check back on my account page, the request itself is not even listed. What the hell is going on? Is the support system itself broken at the moment?

Thanks in advance for any help you can offer.

Title: Re: Summer Promotion not downloading/ stalling at step 3.
Post by: damienmillar on February 08, 2011, 12:49:01 pm

This was solved personally by a decent sort at Arturia's end. Very helpful.