Arturia Forums

General => Free Speech => Topic started by: nexuz6 on May 10, 2010, 10:20:52 am

Title: How long does it usually take to get response from Arturia Tech Support?
Post by: nexuz6 on May 10, 2010, 10:20:52 am

Hi,

I registered case 88187 a week ago and has not heard from Arturia sins.

And from reading other forum posts, some people have been waiting for months?!

If this is true you should really put some information about this when users register a new support case.

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Antoine on May 10, 2010, 11:30:53 am

Theoretically you should get an "human" answer within 24 to 48 hours. But it is highly related to the incoming flux at the Tech Support desk, and sometimes unexpected delay happen.

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Brandon Avid on May 16, 2010, 07:45:45 pm

I have been waiting weeks as well and still no reply.

From what I have been reading in forums this seems to be the norm. Apparently Arturia is notorious for having really bad tech support.

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Oscurio on May 17, 2010, 03:58:20 am

Arturia has the worst forums I´ve ever seen.

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Antoine on May 17, 2010, 10:12:42 am

@Brandon
I processed your case, I hope you will redact as much "thanx" posts as "bad support" ones. Will you?

@Oscurio
Thanks for this highly detailed and argued statement.  ::)

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: andrewlandry on January 18, 2011, 03:44:14 am

Hey, I've had an open ticket for about a month now.

I've sent a follow-up request a few weeks ago, and I still haven't received a human response.

I know it's the holidays, but is anyone there?

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Antoine on January 18, 2011, 11:59:52 am

@andrewlandry
Just processed it this morning. This one is my fault, I must assume publicly. Much sorry for the delay, Andrew.  :-\

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Florrez on January 18, 2011, 09:41:37 pm

Arturia has the only forum in which i really had trouble participating because i could log in 20 times and i still wasn't 'in'.

Techsupport: No Answers in my case.

Title: Re: How long does it usually take to get response from Arturia Tech Support?
Post by: Antoine on January 19, 2011, 09:47:55 am

@Florrez
I give you some elements of response in this thread (http://www.arturia.com/evolution/smf/index.php?topic=4291.msg14071#new).  ;)