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V Collection - Legacy versions => Jupiter-8V => Jupiter-8V Technical Issues => Topic started by: ttrsvp on August 31, 2007, 03:05:50 pm

Title: When will you fix the bugs in J8 for Protools
Post by: ttrsvp on August 31, 2007, 03:05:50 pm

It is just too frustrating to want to use this synth plug and still get reminded that it doesnt work more than a few seconds B4 it wacks out.  When will you guys at Arturia fix these massive problems?!!!

Title: When will you fix the bugs in J8 for Protools
Post by: Vincent T on August 31, 2007, 03:45:39 pm

what is the problem *exactly* ?

Title: When will you fix the bugs in J8 for Protools
Post by: ttrsvp on September 03, 2007, 02:57:23 am

it is the same problem I spoke to you about 2 months ago Vincent.

I've did exactly as you directed and the same problem still exists!  Only you never wrote back to resolve the problem.  J8 Sticks, freezes wont work after that.

Now can you fix that?  Your support sucks.  You guys dont follow up enough to just support us in the states with your email, and there is no support phone #.

Thats something that you need to fix too!

Title: When will you fix the bugs in J8 for Protools
Post by: Vincent T on September 04, 2007, 10:30:29 am

Hello, and sorry for not having followed your case. was it at the tech support?

Quote

Your support sucks.

right.

Quote

Thats something that you need to fix too!

right.

please send me a mail directly and I will do all my best to solve your problem as fast as possible.

Title: pro tools and jp8v
Post by: BERNARDR on September 05, 2007, 11:14:40 am

I sympathise. I posted a query and sent an email about lack of templates - I got no reply.   Since then, protools has started crashing, even when I'm not using the jp8v.  I have uninstalled the JP8V and now protools is not crashing.  Is anyone out there running protools with jp8v and not having problems?  If so, what did you do to fix the bugs?

Title: When will you fix the bugs in J8 for Protools
Post by: Vincent T on September 05, 2007, 11:50:29 am

Hello,
which version of PT do you have?

Title: When will you fix the bugs in J8 for Protools
Post by: BERNARDR on September 06, 2007, 09:44:04 am

it is protools m-powered 7.0 cheers

Title: When will you fix the bugs in J8 for Protools
Post by: bmiller on September 10, 2007, 12:02:10 pm

I am having the exact same problem as you guys(PTLE 7.3 Though).  When I stop playing notes on the JP8V PT crashes, even when running a session with out JP8V PT is crashing much more than it use to.  If anyone knows how to rectify this please speak up! :(