Arturia Forums

Software Instruments => Pigments => Pigments - Technical Issues => Topic started by: beatzz on December 27, 2022, 05:33:51 am

Title: when I load a Preset, it said missing sample?
Post by: beatzz on December 27, 2022, 05:33:51 am

I bought a preset pack, (Wavelengths Lofi) and when i click on the preset, it reads a message saying
MISSING SAMPLES, The Following Samples Were Not Found
Reimport. 
When I go to check the directory that the samples are place in, the sample is not there.
I have reimported to pack and it still did not load the sample.
Why is this happing?

Title: Re: when I load a Preset, it said missing sample?
Post by: LBH on December 27, 2022, 03:38:13 pm

Hello,

You can try to download the soundpack installer and use that, if you have'nt already..
If that does'nt help, then contact Arturia support through your account.

Title: Re: when I load a Preset, it said missing sample?
Post by: beatz on January 02, 2023, 07:32:24 pm

ok thank you, I will get of hold of support