Arturia Forums

Software Instruments => V-Collection => V Collection 9 - Technical Issues => Topic started by: Newcleus on December 01, 2022, 08:16:43 pm

Title: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 08:16:43 pm

Just purchased V Collection 9 and I can't seem to view/edit any of the instruments, it saying that I need to 'install the latest version'.  I've just installed it all via the ASC so what's gone wrong?

(https://i.imgur.com/J2CypTy.png)

Title: Re: V Collection 9 - Can't edit instruments.
Post by: LBH on December 01, 2022, 08:39:10 pm

Hello,

So no update is available in ASC?
Which excact version number has your KORG-20. The newest is version 1.1.0.2882.

If you have that version and you when you start of ALV still have the issue, then i suggest you contact Arturia support.

It work here on Windows 10.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 08:45:02 pm

Yes, I have that same version.  There are no updates for any of the instruments available via ASC (all give this same error message) and I've checked V9 is all registered/activated in my account.  I'll try a system restart but me thinks it's time for another support request!

Title: Re: V Collection 9 - Can't edit instruments.
Post by: LBH on December 01, 2022, 09:00:01 pm

Perhaps you can try to clean ALV preferences. I've no idea if it will help.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 09:18:06 pm

Tried that, no luck :(

Thanks for your help, I'll try support.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: LBH on December 01, 2022, 09:25:47 pm

Your welcome.
Good luck.
It would be nice, if you post the solution.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 09:30:54 pm

I will. :)

Tbh although the hardware is gorgeous - I have a KeyLab MkII 61 - the software side has been a disappointing frustration so far.  I'm especially frustrated at having just shelled out £179 for VC9 and it not to work.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 09:38:34 pm

If I uninstall / reinstall Analog Lab V would I have to reinstall VC9 again too?

Title: Re: V Collection 9 - Can't edit instruments.
Post by: LBH on December 01, 2022, 10:05:20 pm

No. It's also possible to download separate installers.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 10:43:16 pm

That's the way I finally got Analog V to work.  A royal pain though!

Title: Re: V Collection 9 - Can't edit instruments.
Post by: LBH on December 01, 2022, 10:46:01 pm

Glad it work now.
Did you use the seperate installer or just a normal reinstall? I thought you had tried a normal reinstall.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 10:55:43 pm

I still can't get the instrument editing to work but I'll now try an instrument install using the separate download.

This is interesting though:

(https://i.imgur.com/mOYtuaD.png)

Did ASC install 32 bit stuff when it should have done 64bit?  ???

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 01, 2022, 11:00:35 pm

Ahhh... that worked (for the CZ V at least).  8)

So, it appears that there must be a problem with ASC and the way it's installing things on my machine.  ???

Title: Re: V Collection 9 - Can't edit instruments.
Post by: LBH on December 01, 2022, 11:29:58 pm

Unfortunately there have been many reports about issues with installs from ASC recently. I hope Arturia are aware of this and working on it, if it's about ASC or the installers used thru ASC.

Perhaps it can help reinstalling ASC. But i can't tell.
I have installed my applications using ASC and don't have the issue.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 03, 2022, 01:19:57 am

Update:  I have manually downloaded and installed all instruments one by one and they are now working - both in Analog V and within my DAW.

It was suggested by Support that I could simply reset preferences but having done this already I know Prefs not to be the cause (or the solution).

Alas, I don't have much faith that ASC will install or monitor instruments properly going forward.

Title: Re: V Collection 9 - Can't edit instruments.
Post by: Newcleus on December 03, 2022, 11:42:35 pm

Update 2: Had a reply from support but they just kept saying 'delete your preferences' (which, as I explained to them, didn't work).  Disappointing.

So, looks like going forward I'll just have to manually install things from now on.