Arturia Forums

General => Website => Topic started by: ethanjupe on December 23, 2020, 07:14:25 am

Title: Can't access account, says my account has been blocked. PLZ HELP
Post by: ethanjupe on December 23, 2020, 07:14:25 am

I already own V Collection 7 and my account works fine on the Software Centre application. However when going on the site to upgrade to version 8, it won't let me log in to my account nor reset my password due to my email being blocked. This is getting extremely frustrating, can someone please help me resolve this issue ASAP! Cheers

Title: Re: Can't access account, says my account has been blocked. PLZ HELP
Post by: MajorFubar on December 23, 2020, 12:38:41 pm

Have you tried reaching out via the 'contact us' pages?

https://www.arturia.com/contact (https://www.arturia.com/contact)

Two days before Christmas might not be the best time to expect a fast reply however.

Title: Re: Can't access account, says my account has been blocked. PLZ HELP
Post by: ethanjupe on December 23, 2020, 06:36:25 pm

Yes tried using that form already, first a few weeks ago when collection 8 dropped with no reply, and again just yesterday. Thanks!