Arturia Forums

Harware Legacy versions => KeyLab => KeyLab Users Community => Topic started by: chasmo on January 16, 2020, 11:17:54 pm

Title: Availability of MKII magnetic overlays separately?
Post by: chasmo on January 16, 2020, 11:17:54 pm

I recently bought a Keylab MKII black, new, in a box that appeared factory sealed. However, it didn't include the magnetic overlays for the DAW controls. The labels are critical for a project I'm working on. I only need the one for Reaper. Does anyone know if Arturia sells these separately or might help a guy out, being that I bought the thing new and don't want to pay for return shipping and roll the dice on another one just to get a tiny overlay sheet?

Thanks!

Title: Re: Availability of MKII magnetic overlays separately?
Post by: MajorFubar on January 17, 2020, 03:40:35 pm

I would have thought the best option was to raise a service request with Arturia quoting your serial number and activation code as proof of purchase (don't quote it here) and perhaps they'll post one out to you in good faith. Sounds like it was a 'last thing on Friday afternoon' box, and I guess mistakes like that are bound to happen sometimes.

Title: Re: Availability of MKII magnetic overlays separately?
Post by: Alca on March 30, 2023, 07:35:57 pm

Quote from: chasmo on January 16, 2020, 11:17:54 pm

I recently bought a Keylab MKII black, new, in a box that appeared factory sealed. However, it didn't include the magnetic overlays for the DAW controls. The labels are critical for a project I'm working on. I only need the one for Reaper. Does anyone know if Arturia sells these separately or might help a guy out, being that I bought the thing new and don't want to pay for return shipping and roll the dice on another one just to get a tiny overlay sheet?

Thanks!

Same here! Did you manage to receive it?