Arturia Forums

General => Website => Topic started by: Seb7 on January 02, 2020, 08:33:09 am

Title: No unlock code
Post by: Seb7 on January 02, 2020, 08:33:09 am

I bought Pigments on Sweetwater. They sent serial no but no unlock code.

I see this seems a generalised problem. What is going on?

And why the retarded post verification  questions ?

Title: Re: No unlock code
Post by: LBH on January 02, 2020, 04:48:20 pm

Hi and welcome to Arturia forums.

Sweetwater is'nt Arturia, even if you buy a Arturia product. Is'nt the mail and serial you got from Sweetwater?

Have you tried to activate your product through Arturia Software Center, using your serial? Or tried to registrate your Product on an Arturia account?

I think Arturia had website issues some days, but it seems to be solved now, as it's been some times since the last report about web related issues.

Anyway, you can contact Arturia support directly through your Arturia account, if you need to.

Title: Re: No unlock code
Post by: MajorFubar on January 03, 2020, 08:29:18 pm

Quote from: Seb7 on January 02, 2020, 08:33:09 am

And why the retarded post verification  questions ?

It's to discourage spammers. But as has been proven of late, spammers have absolutely no problem with the 'retarded' security questions whereas, ironically, musicians seem to struggle with them for some reason...