Arturia Forums

Software Instruments => V-Collection => V Collection 9 - Technical Issues => Topic started by: gr8dcuk@elvis.dk on February 12, 2019, 11:13:22 am

Title: "ERROR - Can not find file - /Users/ >username</Documents"....PLEASE HELP?
Post by: gr8dcuk@elvis.dk on February 12, 2019, 11:13:22 am

When I try to change kit on Spark VDM it crashes immediately. I then get the message above.' Have reinstalled several times and used activation codes.

Please Help

Title: Re: "ERROR - Can not find file - /Users/ >username</Documents"....PLEASE HELP?
Post by: LBH on February 12, 2019, 04:19:03 pm

Spark WDM have not been a part of V-Collection since V-Collection 3.

The message you get say a file is missing. Have you checked if the file is it the folder?
Have it worked before?

How do you activate your Spark WDM?

Title: Re: "ERROR - Can not find file - /Users/ >username</Documents"....PLEASE HELP?
Post by: gr8dcuk@elvis.dk on February 12, 2019, 04:56:12 pm

There is no file where Spark says something is missing.

Right now I'm running in demo mode, because I ran out of activation codes trying to solve this problem.

Yes, it has worked before.

Title: Re: "ERROR - Can not find file - /Users/ >username</Documents"....PLEASE HELP?
Post by: LBH on February 12, 2019, 05:48:26 pm

If there is'nt any files, then it look like you for some reason don't have any libraries installed, or you have them elsewhere. That seems to be the problem. I don't know why.

You can contact Arturia support directly thru your user account.

EDIT: The Library  path set in Spark VDM shall be the path where you have installed your library, if you have your libraries installed somewhere. You can search your computer for them. EDIT END