Arturia Forums

Software Instruments => V-Collection => V Collection 9 - Technical Issues => Topic started by: reddog on December 17, 2018, 01:36:00 am

Title: All V Collection instruments showing as not being activated on my computer
Post by: reddog on December 17, 2018, 01:36:00 am

All my V Collection instruments are now no longer activated when I open them.  This has just happened.

I did recently download the trial version of Pigments, and I'm not sure if this has anything to do with the problem. I've since uninstalled Pigments but it hasn't solved the problem.

If I try to reactivate the instruments via ACS, it just shows that everything is already activated, so I'm scratching my head about what to do next.

At the moment I'm left with a 20 minute demo—no ability to save or load anything.

Any ideas about what might be causing this, or any solutions?

Title: Re: All V Collection instruments showing as not being activated on my computer
Post by: MajorFubar on December 18, 2018, 12:57:28 pm

Sorry no immediate ideas but if you don't get a prompt reply from the staff here on your thread it's probably worth logging it as an incident.

Title: Re: All V Collection instruments showing as not being activated on my computer
Post by: reddog on December 19, 2018, 02:12:25 am

The issue has been solved (thanks to Amine at Arturia).

I just needed to deactivate all my instruments in ASC and then reactivate them.