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Hardware Instruments => MatrixBrute => MatrixBrute - General discussions => Topic started by: JWaltman on January 02, 2017, 09:47:10 pm

Title: [SOLVED]Can't Register MatrixBrute, and no manual in the box.
Post by: JWaltman on January 02, 2017, 09:47:10 pm: Hi!

As a very lucky early owner I've been have a wonderful day. But 2 minor things, when wanting to register a new product, the matrixbrute is not in the list. Also, weirdly enough, there was no manual in the box. It was sealed so they must have forgotten it?
Title: Re: Can't Register MatrixBrute, and no manual in the box.
Post by: DrJustice on January 03, 2017, 03:52:57 pm: Wow! The very first report of one in the wild! Congrats! :D

May I ask where you got yours from?
Title: Re: Can't Register MatrixBrute, and no manual in the box.
Post by: Edouard_Arturia on January 03, 2017, 04:22:19 pm: Hello.

Sorry for this inconvenience.

You should now be able to register your beloved Matrixbrute.

About the manual, can you please contact the support through this page: https://www.arturia.com/support/askforhelp

You can provide your ticket number by pm, I will take care of it.

Best Regards

Edouard
Title: Don't Party yet
Post by: DrAKS on January 03, 2017, 04:45:24 pm: Just spoke to Mike at GAK after getting excited about JWaltman having an MB

Well.......
4 have been sent to the UK, 20 have been sent out of the factory.

It will be months before a back log of 20 on order for the UK will be fulfilled.

Let's hope JWaltman will throw us some crumbs from his lofty table with his MB on it.

Technically Arturia have delivered! But I am related to the Queen in the same way
Title: Re: Can't Register MatrixBrute, and no manual in the box.
Post by: JWaltman on January 06, 2017, 09:49:41 pm: Hi,

To remove any confusion, I got a unit for our store. My personal unit hasn't arrived yet. Demand far surpasses supply I think. But let's be honest, it's better to receive a proper unit instead of being used as a beta tester :)

Youtube already has some great videos about the unit, and SOS has a great review. All I can say that the youtube and mp3 sound quality don't do it justice. It really surpasses my already high expectations!

As for registration, this has been fixed!

I want to thank Arturia for really shaking up the industry the last couple of years. Since the Origin the company has really proved itself as a major competitor for the hardware scene, the MatrixBrute is the crown on this major achievement!
Title: Re: Registered MatrixBrute OK, but no "User Manual" in the box.
Post by: PhutneyBuilder on January 09, 2017, 05:35:33 pm: Hi All, Got mine on 6th January, Friday, also no user manual in the box, got mine from GAK, ordered it 16th March 2016, Jonny Ross of GAK contacted the distribution depot, who reported that a "User Manual" is not shipped with the instrument, you must download and print it off yourself, although the "Arturia" Web Site says differently, as does the Registration Card, which shows a picture of the Missing manual, duh! So who do I believe. Has anyone received a USER MANUAL in the box so far?
Title: Re: Can't Register MatrixBrute, and no manual in the box.
Post by: JWaltman on January 09, 2017, 11:29:17 pm: At the last moment Arturia decided not to include a manual. It's available upon request.
Title: Re: Can't Register MatrixBrute, and no manual in the box.
Post by: Dav1d on January 10, 2017, 10:41:50 am: There is a manual in the box.

If for any reasons there is not manuals in the boxes, please contact:
registration-inquiry@arturia.com
Subject : MATRIXBRUTE - MISSING MANUAL

:)
Title: Re: Can't Register MatrixBrute, and no manual in the box.
Post by: JWaltman on January 20, 2017, 02:39:54 am: I received my manual, thanks!