Arturia Forums
DRUMS => Spark => Spark Technical Issues => Topic started by: Mannakin on March 04, 2016, 01:33:30 am
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Hi Guys -
I was wondering if anyone had come up with a solution to this problem. I read in another thread about an update freezing Spark, but this is a little different. I turned on my Spark CDM this morning and got the attached screen:
...and Spark is frozen and will not do anything. Can anyone help?
- M
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Really?! No one has any ideas? ??? Arturia certainly hasn't been any help. I see, through searching the forum, that they don't answer "official" requests for assistance very often. I sure could use some help.
If anyone has any ideas, please speak up. I dumped quite a bit of money on the SCD. I'd hate to think it was money spent on a really interesting looking paperweight!!
- M
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Are you saying that you have a registered Arturia product and have contacted Arturia support, been allocated a case number and they have done nothing?
Might be too obvious a question, however I have many Arturia products and a 100% assistance rate from Arturia support over the past 2 Years.
Including a similar firmware error on the spark CDM, where a very knowledgeable guy within Arturia emailed me direct with concise instructions which fixed the problem.
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I was sent a Windows program to test and repair the Spark CDM, but no instructions whatsoever. Additionally, I had to borrow a Windows machine in order to run the software as I'm a Mac user and they don't support Macs with that software. I am feeling like Arturia aren't really interested in my issue since they don't sell the CDM any more.
I'm not a hater. I love the V Collection and have been very impressed with their other products, but I'm very frustrated because I've only used Spark twice since I bought it almost a year ago.
Thanks for your response!
PS - The failure (according the the software) is at the Touch Pad -1 and Pad -0.