Arturia Forums

Hardware Sequencers => BeatStep Pro => Beatstep Pro - General Discussions => Topic started by: stevieo on September 18, 2015, 10:06:43 pm

Title: Cannot register my Beatstep Pro with Arturia's site using serial and unlock numb
Post by: stevieo on September 18, 2015, 10:06:43 pm

Has anyone else run into this problem? Was it an easy fix on Arturia's end, or did it require a swap of hardware for you? Stuck in weekend limbo with support, and I am trying to tell the future....

 ;)

TIA for any and all responses!

Title: Re: Cannot register my Beatstep Pro with Arturia's site using serial and unlock numb
Post by: Terrym on September 18, 2015, 10:37:13 pm

Make sure you put in the correct serial as i had this problem when i found out some letters are numbers




Terrym

Title: Re: Cannot register my Beatstep Pro with Arturia's site using serial and unlock numb
Post by: BLEO on September 21, 2015, 07:23:00 pm

I wonder if you got a unit that someone returned after registering. That's an issue I thought about after I registered mine right away, then realized one of the pads were sticking and had to return the unit. Hopefully, the retailer returned the unit to Arturia for repair, but if they fixed it themselves and resold it as b-stick, I would assume someone would run into issues registering it. I should probably contact Arturia tech support to see if there's a way to un-register the unit I returned.