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Arturia Software Center (ASC) => Technical Issues => Topic started by: Shortstack86 on August 13, 2015, 08:53:39 pm

Title: Unable to Use any product as Software Centre Appears to be Down
Post by: Shortstack86 on August 13, 2015, 08:53:39 pm

Hi

My sparkLE and Analog Lab will only run in demo mode as I am told both are not active on my computer despite "My Arturia" confirming they are

 I can't login to Software Centre as it says "service unavailable, please try later" which suggests that this is a software centre bug. Previously I have had to constantly reactivate my products which has proved annoying, now I can't use my products at all which is infuriating.

 I receive the authorisation tab stating "the software is not active on this computer". When I click on activate I receive the message "can't communicate with the Arturia Software center. Also worth mentioning is Arturia Software Center status is offline despite a good internet connection.

Please help.

I don't see why a connection error with Software Centre would prevent me from using all Arturia products, especially as my hardware is showing as active in "My Arturia"

Title: Re: Unable to Use any product as Software Centre Appears to be Down
Post by: Vic-tor on August 14, 2015, 01:59:02 pm

Hi !

The ASC's server has faced an issue but is now up again.

Sorry for the inconvenience caused by this issue !

Kind regards

Victor

Title: Re: Unable to Use any product as Software Centre Appears to be Down
Post by: Selah You Did That on September 04, 2021, 03:50:27 pm

This Is Still happening to me in 2021. Are the servers still down, or is it a bug on my part?

Title: Re: Unable to Use any product as Software Centre Appears to be Down
Post by: LBH on September 04, 2021, 11:07:37 pm

Quote from: Selah You Did That on September 04, 2021, 03:50:27 pm

This Is Still happening to me in 2021. Are the servers still down, or is it a bug on my part?

Hi,

As far as i as a user can tell, then the servers are up. At least for me.
Have you tried to reinstall ASC? I fyes, then i suggets you contact Arturia support through your account.

BTW. The servers are'nt and has'nt been down for years at a time ever. It's usually fixed fast, if it happens.