Arturia Forums

Controllers => MIDI Control Center => Topic started by: Mitz on February 18, 2015, 11:19:07 pm

Title: Firmware Unknown
Post by: Mitz on February 18, 2015, 11:19:07 pm

I am trying to use the midi control center but it says firmware unknown and when I select it there is no option to upgrade?

Keylab 88 is not recognised by midi control centre and will not synchronise.

I am using OS X 10.9.5 mavericks...Any help would be much appreciated!

Title: Re: Firmware Unknown
Post by: ben arturia on February 19, 2015, 04:16:44 pm

Hum...
Could you try to follow this article :
http://www.arturia.com/faq/utilization/keylab-is-not-recognized-by-my-mac

Title: Re: Firmware Unknown
Post by: Mitz on February 19, 2015, 09:31:59 pm

Hi Ben thanks for reply,

I have taken those steps already...Keylab 88 shows up in the Show Midi Window.

However Keylab is still not syncronising with Midi Control Centre.

As I mentioned, Midi Control Centre says firmware unknown and when I select it there is no option to upgrade...could this be the issue?

Thanks in advance for your help!

Title: Re: Firmware Unknown
Post by: Mitz on February 20, 2015, 04:21:06 pm

Hi Ben,

These are the steps broke down:

In Midi Control Center it says: Firmware Revision Unknown

When I click on Unknown a Firmware Upgrade window appears > Keylab 88 could not get firmware revision. It gives two options Upgrade / Cancel

I click on Upgrade and a window appears > Please select the firmware file to burn...I select KeyLab88-MP-v1.0.17-20150202.led

A window appears > Enter Firmware Upgrade Mode which says: Please unplug the keyboard, then plug it in again. Click 'OK' when ready, or 'Cancel' to abort the firmware update.

I follow the instructions and unplug keyboard, plug it back in and press OK.

A window appears Firmware Update Error Failed to open the device.

Any help with this will be gratefully received; I have had Keylab for weeks now and just want to get it working to play some music...

Title: Re: Firmware Unknown
Post by: Mitz on February 20, 2015, 04:53:50 pm

For anyone having this problem I just fixed it following this:

http://forum.arturia.com/index.php?topic=82040.msg110221#msg110221