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V Collection - Legacy versions => Jupiter-8V => Jupiter-8V Technical Issues => Topic started by: Stick on January 05, 2015, 09:36:00 pm

Title: Crash and No Support
Post by: Stick on January 05, 2015, 09:36:00 pm

Crash and No Support[/size]Yosemite 10.10.1 (14B25)Standalone Crash Log attached
Also crashes Logic X upon startup

Title: Re: Crash and No Support
Post by: ben arturia on January 07, 2015, 11:33:34 am

Hi Stick,

Could you please explain a bit more what is your problem ?
Did it ever worked ?
What is your current ASC version ?
Did you try with ASC version 1.0.3 ?
Did you try to reinstall the Jupiter ?
Is it crashing right after you launch the App in standalone ?

What is your support ticket number ?

Title: Re: Crash and No Support
Post by: Stick on January 07, 2015, 05:03:50 pm

I've tried everything - the latest versions.  Everything crashes upon startup with the exception of ASC.
This occurs in my iMAc


195006 (http://fogbugz.arturia.com/fogbugz/?195006_qcd7711viasrqn37) ticket

Title: Re: Crash and No Support
Post by: ben arturia on January 08, 2015, 08:33:08 am

I've look at your case.
You are talking about an ASC problem.
Is it still not working ?
Do you manage to open and authorize your Jupiter with the ASC ?
If the Jupiter crash on start up please give us the crash log.
We won't be able to help you if you don't give us more infos sorry.

Title: Re: Crash and No Support
Post by: Stick on January 08, 2015, 02:48:43 pm

Read this post!
Crash report and all info included in above posts.
Thanks

Title: Re: Crash and No Support
Post by: Stick on January 08, 2015, 02:55:51 pm

BTW, Jupiter and the others I tried were obviously installed and authorized finally with ASC,
but they never opened on my iMac with latest Yosemite.  Always crash as standalone and also crash with Logic X.

Title: Re: Crash and No Support
Post by: ben arturia on January 09, 2015, 08:44:58 am

Ok sorry i didn't see the crash log.
Could you try with the latest ArturiaSoftwareCenter ? 1.0.5...

Title: Re: Crash and No Support
Post by: Stick on January 10, 2015, 02:02:00 am

The ASC 1.05 was installed and again, the issue is not with the ASC, it's with ANY one of the V Collection plugin's.
Attached is a new crash report with 1.05

Title: Re: Crash and No Support
Post by: Stick on January 10, 2015, 02:43:35 am

and here's one with an Ober

Title: Re: Crash and No Support
Post by: ben arturia on February 23, 2015, 01:24:45 pm

Hi Stick,

We have been updating some of our plugins today.
Could you please try this :
http://www.xlnaudio.com/support-knowledge_base-rescan_au_plugins_in_logic

Then install updated plugins and run logicX again.
I hope this will help !