Arturia Forums
Arturia Software Center (ASC) => Technical Issues => Topic started by: legreg6 on January 05, 2015, 06:53:09 pm
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It just never ends...New episode of "Having troubles with Arturia ?!?"
So now, out off nowhere, I cannot use ANY of my Arturia products, besides Demo mode ! I was using some instruments last night...turned the machine off...went to bed...and today I get the registration window popping up on all instruments. When trying to open Software Center, I have the following result: Machine registration failed. It does not go any further.
Now, I understand there was an update today on ASC. I suppose this is what has messed everything up !
Anyone else having this issue ?
Very annoying, as I am in the middle of a project.
Edit: Here are screenshots of what I am getting
Edit: So I guess I am screwed for the day…
Meaning I need to either put aside what I was working on until last night, OR I need to switch to different instruments/sounds from other companies…which is, over time, what I pretty much always end up doing when trying to include some Arturia instrument(s) in a project, because of diverse recurrent issues with Arturia stuff...And yet again, wasting time. Why I keep trying is beyond me.
Arturia, really, the best useless soft-instruments.
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I've had crash issues for a month now and no support from Arturia >:(
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Same here. Login seems to work, then Machine Registration Failed, no workaround. Mac OS X 10.10.1 (14B25)
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Hi I have the same problem today . This seems to be due to the new Asc released today . I have informed the team about the problem .
Terrym
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Hi I have the same problem today . This seems to be due to the new Asc released today . I have informed the team about the problem .
Terrym
Hi Terrym, I suppose this is our luck that you are having the same issue... Obviously, this will now get more attention, so a better chance to get fixed faster.
But man...what a mess this company. Sorry but...this is what it is. As cool as their stuff can be, it is just not reliable.
Period.
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Yes I am having exactly the same problem. Spent hours updating everything and registering it the other day, all ready for a gig TODAY. Made the STUPID mistake of installing the Service Centre update, and now all of V4 will only work in Demo mode. And worse, I cannot reregister them, as it continuously tells me that my 'machine registration failed'. So I am locked out of all my Arturia instruments. FANTASTIC!
AND WHAT REALLY ANNOYS ME IS THIS: YOU GUYS WERE HAVING THIS PROBLEM YESTERDAY, BUT STILL THE DEFECTIVE DOWNLOAD IS UP AND AVAILABLE ON THE ARTURIA SITE, SO PEOPLE LIKE ME CAN DOWNLOAD IT AND HAVE THE SAME DISASTROUS PROBLEM. I COULD UNDERSTAND IF THEY WITHDREW IT AND WORKED TO SOLVE THE PROBLEM, BUT WHY LEAVE IT UP? MAKES ME THINK NO ONE HAS EVEN WOKEN UP TO THE PROBLEM YET. TOO BUSY SKIING, PERHAPS? ???
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Hi . i got an email today and the arturia team are on it .they said it was a 10.10osx problem ,but I'm on 10.9.5 ?
what platform are you on?
terrym
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Yeah...this is bad. I was hoping this would be resolved this morning...
10.9.5 here too, so no, this one is not on Apple.
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oh right, i wondered what was happening, just upgraded (as i'm sure a lot have) and got the machine registration failure. I hope this is fixed soon, what a massive let down, i was excited to hear the new additions.
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Hi blunt what system are you on in osx?
terrym
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I am on 10.10.1
But what I do not understand is, if they have been on it since this morning, why has the download not been removed? If they had removed it when the issue was reported by Terrym and others, I would not have been able to download it at lunchtime today, and my whole day would not have been F***d up. And I am sure it has and will be the same for others! Very angry about this, it has had very annoying consequences for me.
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i'm on 10.10.1 as well
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Hi all . everyone with a problem please download the 1.03 version from the web site the faulty 1.04 has been removed
everything should be as it was.
http://www.arturia.com/support/updates&manuals
regards
terrym
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Solved...Thank you terrym.
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great, cheers terry! my only issue now is Spark is being very odd, opening a blank window along with the main one, should i just reinstall spark?
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great, cheers terry! my only issue now is Spark is being very odd, opening a blank window along with the main one, should i just reinstall spark?
Have tried a restart first?
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I also got the "machine registration failed" message when trying to activate V-Collection 4. Checked this thread a few times over the last few weeks & am finally motivated to register and post.
Following the advice of this thread, I tried several versions of the ASC and none of them worked.
The support team suggested various methods of deleting and reinstalling and the ASC and eventually all Arturia products. I went through this three times, each time requiring a 2 hour re-download of the entire collection because of the nature of the WelcomeApp.
- I tried disabling my wifi altogether and doing the offline activation, but nobody at the Arturia team turned that file around.
- there is nothing in my HOSTS file about Arturia
- used AppCleaner to remove all apps. and it still didn't affect the outcome
- manually removed all Arturia related preference files, plugins and hidden files
- this entire process deactivated my previously working Mini, so i've had to remove that from several sessions that met their deadline during this entire nightmare.
5 weeks and 0 days since purchase
11 days since the request for offline activation
10 days since my ticket for the offline activation
7 Days since last response from Arturia
OSX 10.9.5 / 3.4ghz i7 / 24gb ram / no firewall.
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machine registration still fails.
5 weeks and 2 days since purchase
13 days since the request for offline activation
12 days since my support ticket for the offline activation
9 Days since last response from Arturia
I've emailed three times (last was 2 days ago) stressing the urgency of my situation here & asking if they are on vacation. Not a word back! Appalling. I have supported & advocated Arturia so thoroughly - why would I continue to do this?
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looks like they dropped a new ASC - and it worked, no problems whatsoever! the support team was very apologetic and accommodating in the end. after 10 replies from them, we're all glad this is all over!
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Hey.
Yes please reinstall your Spark and it should fix this issue.
Cheers
Edouard
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Reviving the thread in case anyone can be helpful.
I am having same Machine Registration Fail problem - but using latest ASC so fix from earlier thread doesn't help.
- New user installing V Collection for first time.
- Installed everything originally from links provided, went to register machine, didn't work.
- Arturia help had me remove everything and start over. Same problem.
- No firewall, I have admin access, permissions for all folders I can find are set to read/write (I have two users on the machine, set permissions for both of them just in case)
- Rebooted machine twice
- Wiped out the files and re-loaded ASC again, v1.1.3.144. Same problem.
- Arturia helpdesk seems stumped.
- Mac OS 10.10.5
Any ideas?
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Update:
Turns out there was a file/folder where my permissions were not set for read/write. I changed several so not 100% sure which one, but that fixed the problem. Thanks to Arturia tech support for their help.