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Arturia Software Center (ASC) => Technical Issues => Topic started by: Tricky on December 05, 2014, 12:46:01 pm

Title: No Download and Licence Link after ordering/paying for V Collection 4
Post by: Tricky on December 05, 2014, 12:46:01 pm

Hi there!

I purchased the V Collection 4 on Wednesday 3rd, but didn't receive a download link or serials.

I have been in communication with support but support is fairly slow. I have been asked to provide my paypal receipt, which I have done, but still no reply? After seeing some horror stories of support online I am worried, and want to start working with my V Collection as soon as possible.

my order number is WS-141204-QOHB68-2961

any help would be very appreciated!

Title: Re: No Download and Licence Link after ordering/paying for V Collection 4
Post by: Tricky on December 06, 2014, 11:36:40 am

Still no download link or serials!? Come on guys I've paid you 199 Euros can I at least get some support?

Title: Re: No Download and Licence Link after ordering/paying for V Collection 4
Post by: Adrien on December 06, 2014, 12:52:14 pm

Hello,

Sorry about that.


I m sorry I can't help very much from home.
check that your order is in your my arturia.


Maybe the license is too.

If not it might be it got in waiting status to deliver you the license. If so, someone for sales support can resume the order proxess Monday.

Best,

Title: Re: No Download and Licence Link after ordering/paying for V Collection 4
Post by: Tricky on December 06, 2014, 06:50:39 pm

thanks, yes the order is on my arturia, the Licenses say pending still