Arturia Forums

General => Free Speech => Topic started by: albert on July 16, 2012, 10:31:54 pm

Title: What's going on with this support?
Post by: albert on July 16, 2012, 10:31:54 pm

Hi,

never did this before, but I don't know what to do else.

I bought a mini V on Friday 6th of July and till now I didn't get the product and I didn't get any sufficient answer from the support.

It's unbelievable.

Any suggestions?

Title: Re: What's going on with this support?
Post by: JDoo on July 17, 2012, 01:39:03 am

While you're waiting for your license, you can download the software.  Click the "Downloads" menu item at the top of the page... a 15 days trial of the Mini V can be picked up there.

Title: Re: What's going on with this support?
Post by: albert on July 17, 2012, 06:56:18 am

Hi -thank you for your answer. Yes I could do this, if I would be interested in a demo-version. But the problem is, I decided to buy a product via internet. Normally I would get a download-link within minutes. I payed the money 11 days ago and I didn't get anything. The support doesn't answer.

6 days ago there was one reaction:
---------------------------------------------------------------------------------------------------------------
Hello H........,

.......If you never received the e-mail then please let me know the exact day when you did your online purchase so I can manually track your order.

I look forward to hearing from you,D.............
__________________
I answered - no reaction until today

Title: Re: What's going on with this support?
Post by: albert on July 18, 2012, 08:24:34 pm

 >:( still no answer, but they got the money my credit card company told me.

Title: Re: What's going on with this support?
Post by: albert on July 19, 2012, 07:12:11 pm

 :)  good news - I got the email with an apologize

Thank you!!!