Arturia Forums

General => Website => Topic started by: ranXeron on May 09, 2012, 10:04:24 pm

Title: Registration - MODx Parse Error Solved
Post by: ranXeron on May 09, 2012, 10:04:24 pm: Try to register my analog laboratoy but only get an server error:

"« MODx Parse Error »

MODx encountered the following error while attempting to parse the requested resource:
« Execution of a query to the database failed - Duplicate entry 'xxxxxxxxxxxx' for key 1 »
   SQL: INSERT INTO arturia_licences (licencenumber,product_id,user_id) VALUES ('xxxxxxxxxxxxxxxx', 'x', 'xxxxxxx')
   [Copy SQL to ClipBoard]

Parser timing
  MySQL:   0.0058 s   (32 Requests)
  PHP:   0.1618 s
  Total:   0.1676 s   "
´

Also sent two email to support but didn´t get a confirmation mail .....

WTF? Somebody hacked their servers??
Title: Re: Registration - MODx Parse Error
Post by: Tobs on May 09, 2012, 10:31:58 pm: The exact same thing here. :'(

I bought my analog laboratory today and when trying to make the online registration I get the same message:

« MODx Parse Error »

MODx encountered the following error while attempting to parse the requested resource:
« Execution of a query to the database failed - Duplicate entry '4294967295' for key 1 »
SQL: INSERT INTO arturia_licences (licencenumber,product_id,user_id) VALUES ('0734400128042616', '7', '56587')
[Copy SQL to ClipBoard]

Parser timing
MySQL:   0.0069 s   (32 Requests)
PHP:   0.1512 s
Total:   0.1580 s

and i've also sent the emails but i didn't get the confirmation email...

Please do something about this...

Regards
Title: Re: Registration - MODx Parse Error
Post by: Sean W on May 10, 2012, 12:15:38 am: Please try again. This error has been fixed.
Thanks for reporting.
Sorry for the inconvenience.
Title: Re: Registration - MODx Parse Error
Post by: Tobs on May 10, 2012, 12:53:51 am: PERFECT! THANK YOU!
Title: Re: Registration - MODx Parse Error
Post by: ranXeron on May 10, 2012, 07:38:25 am: Just registered - Solved!

Thank You
Title: Special Offer / Crossgrade Problem
Post by: denspad on May 08, 2014, 07:55:32 pm: Hi.

I logged into my Arturia account today and I saw a special offer to upgrade to Spark 2 for 69EU. I copied the coupon code and proceeded to make the purchase. I checked out with PayPal and noticed I didn't have enough in my account so I backed out and converted some dollars to my balance so I didn't have to use my bank account. I went through the process again but this time pasting the coupon code, the system told me it can only be used one time. I haven't used it at all and not it has disappeared from my offers section of my account - can you help me get it back to purchase it?

Can anyone from Arturia help me get my offer back so I can get it!?

Regards,

Alan.
Title: Re: Special Offer / Crossgrade Problem
Post by: Jerome Arturia on May 09, 2014, 09:21:55 am: Hi Alan,

Check your PM ;)
Title: Error on the WebSite
Post by: mike841 on May 11, 2014, 09:29:33 am: Hey Guys/Gals,

Anyone having this problem, I get the massage "Internet Explorer cannot display the webpage" when I try to download Spark 2 update. Happens with FireFox also. It only happens with the Spark 2 update. All others download just fine, so I don't think the problem is in the browser.

Any suggestions?

Thanks -mike
Title: Re: Special Offer / Crossgrade Problem
Post by: Neil on May 14, 2014, 03:33:38 pm: Hi,
I got this offer too, this morning, in my email, but when I tried to log in to my account I got the following message:

« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
PHP error debug
Error: include(http://...@tiscali.co.uk&tech=2): failed to open stream: Connection refused
Error type/ Nr.: Warning - 2
File: /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line: 104

I've tried to log in or reregister several times but I just keep getting an error message as soon as I click on 'Login' or 'Register'. Strangely, I can log into the forum, but not my account. I'm blocked.
I wonder if someone could maybe help with this problem. Thanks.

Neil
Title: Not Able to Activate Account / Register Just Purchased Product
Post by: ColorOutOfSpace on May 14, 2014, 05:16:49 pm: Receiving the following error message when trying to create my account for activation:

« MODx Parse Error »

MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »

PHP error debug
Error:   include(http://...@gmail.com&tech=2): failed to open stream: Connection refused
Error type/ Nr.:   Warning - 2
File:   /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line:   104

Parser timing
MySQL:   0.0442 s   (38 Requests)
PHP:   0.0472 s
Total:   0.0914 s

________________________________________________

It seems that part of your website may just be down?...
Title: Cannot login to Website
Post by: vestan_pance on May 14, 2014, 06:41:58 pm: Is there currently a problem with the Arturia Website? I cannot login and get some kind of PHP error when I try to.
Title: Re: Special Offer / Crossgrade Problem
Post by: Dav1d on May 14, 2014, 06:43:21 pm: This problem is under treatment, we apologize for the delay.
Title: Re: Not Able to Activate Account / Register Just Purchased Product
Post by: Dav1d on May 14, 2014, 06:43:30 pm: This problem is under treatment, we apologize for the delay.
Title: Re: Cannot login to Website
Post by: ColorOutOfSpace on May 14, 2014, 06:43:36 pm: I'm having the same issue. Which makes me unable to register my mini V...
Title: Re: Registration - MODx Parse Error Solved
Post by: kcearl on May 14, 2014, 07:19:06 pm: its back :(

MODx Parse Error
Title: Re: Registration - MODx Parse Error Solved
Post by: Kenni1949 on May 14, 2014, 11:56:45 pm: Hi,

I'm having this exact problem, just bought the minilab with analog lab software and i get this message:

« MODx Parse Error »

MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »

PHP error debug
Error:   include(http://...@gmail.com&tech=2): failed to open stream: Connection refused
Error type/ Nr.:   Warning - 2
File:   /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line:   104

Parser timing
MySQL:   0.0353 s   (38 Requests)
PHP:   0.0518 s
Total:   0.0872 s

Please somebody help me!
Title: Re: Not Able to Activate Account / Register Just Purchased Product
Post by: Kenni1949 on May 14, 2014, 11:59:51 pm: I'm having the exact same problem :(
Title: Not able to login with new account
Post by: one_cenotaph on May 15, 2014, 12:32:05 am: I get the following error when I try to login with the account I just created:

« MODx Parse Error »

MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »

PHP error debug
Error:   include(http://...@mac.com&tech=2): failed to open stream: Connection refused
Error type/ Nr.:   Warning - 2
File:   /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code
Line:   104

Parser timing
MySQL:   0.0414 s   (38 Requests)
PHP:   0.0443 s
Total:   0.0857 s
Title: Re: Special Offer / Crossgrade Problem
Post by: Neil on May 15, 2014, 01:07:38 am: Many thanks :)
Title: Re: Not Able to Activate Account / Register Just Purchased Product
Post by: Minim on May 15, 2014, 04:25:08 am: I am also experiencing this exact same problem after buying a minilab today
Title: Re: Cannot login to Website
Post by: Dav1d on May 15, 2014, 09:13:30 am: We are currently working on this issue, all apologies for the inconvenience caused
Title: Re: Special Offer / Crossgrade Problem
Post by: ajay76 on May 15, 2014, 01:28:18 pm: Is there a current update to the error message situation ?
Busting to try my new minlab which is staring at me :)
Title: Re: Registration - MODx Parse Error Solved
Post by: Dav1d on May 16, 2014, 04:14:45 pm: This is back to normal
:)