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Harware Legacy versions => Origin => Origin Technical Issues => Topic started by: bass1 on May 04, 2011, 11:44:46 pm

Title: Origin update problem
Post by: bass1 on May 04, 2011, 11:44:46 pm

Hello,

Today I have tried to update to the newest firmware 1.3.50 Version. All was going well until it stopped at 99% and was not moving for at least 20 minutes. I then decided to reboot Origin.

After rebooting it showed 1.3.23 Version in settings menu. So it didn't update.

Worst thing it was not playing any sounds and hanging. I tried to update again but it started to show some error about flash memory on 0% of updating. I am attaching the print screen of error.

Did I destroy it with firmware update?

Title: Re: Origin update problem
Post by: Philippe on May 05, 2011, 11:13:55 am

Please open a case with the support. When you do that don't forget to join the update log files. The log files are available here:

    PC XP:
        C:\Documents and Settings\"user_name"\Application Data\Origin Connection

    PC Vista:
        C:\Users\"user_name"\AppData\Roaming\Origin Connection

    Mac:
        /Users/"user_name"/Library/Origin Connection

Make a zip of the whole "Origin Connection" folder (you can send me the zip immediately so that I can make a diagnostic asap).

As soon as you open the case send me the case number so that I can trace it directly, it will save time.

Quote

Did I destroy it with firmware update?

I need the log files to answer this question.

Title: Re: Origin update problem
Post by: bass1 on May 06, 2011, 02:07:51 pm

I uploaded logs yesterday. Case 96848. Hope to hear from you soon Philippe.