Arturia Forums

Harware Legacy versions => Origin => Origin Technical Issues => Topic started by: livaand on September 17, 2010, 11:06:02 pm

Title: how long to Connect ORIGIN to computer?
Post by: livaand on September 17, 2010, 11:06:02 pm

I've got anOrigin (re-selled )
iMac 27" No HUB Usb used (direct connection) Leopard 10.6
Origin Connection : installed

Issue :
First connection with my computer. The soft Origin Connection is telling me this : "connecting to origin".....Since 50 minutes, nothing happen, connection seems to never finish or never end, nor never realized !

Thanks helping me

Title: Re: how long to Connect ORIGIN to computer?
Post by: Superwaldi on September 18, 2010, 02:47:04 pm

Please note that I'm using Connect on a WinPC.

However: Normally it should get linked after a few seconds. However there can occur some problems with USB.

For me it works best, if I disconnect another USB-Midi-Port before connecting the Origin. I have to use Origin always at the same USB Port to avoid problems.

Moreover I deinstalled the USB-Device-Driver manually from time to time. No idea if you can do this on a mac as well.

I don't know if this helps, but you can ask the offical support as well or check this forum for further clues.

Title: Re: how long to Connect ORIGIN to computer?
Post by: Jeruro on September 18, 2010, 07:42:55 pm

Connection to my iMac 20" takes few seconds. And i have all USB ports used with a HUB. You should try on another computer to verify where is the problem.

Title: Re: how long to Connect ORIGIN to computer?
Post by: Kevin on September 20, 2010, 08:53:16 am

What is the version of Origin Connection and the firmware version?
If it is not already done, please install the latest version of Origin Connection on oyur computer and try again.

Title: Re: how long to Connect ORIGIN to computer?
Post by: livaand on September 22, 2010, 12:12:57 pm

Kevin, it's funny !
Because it's impossible to update the Origin without connecting  it to a computer.
So, I cannot update ! Because connecting is know impossible !

Nonetheless, the firmware of the unit is now  1.50

I think I'd better use another computer than my iMac 27"
Why buying such an expensive computer if connecting to an Origin is so hard ?

Title: Re: how long to Connect ORIGIN to computer?
Post by: Jeruro on September 22, 2010, 01:04:11 pm

Are you sure your firmware version is 1.50? :o

Title: Re: how long to Connect ORIGIN to computer?
Post by: Niccolo on September 22, 2010, 04:24:28 pm

What Kevin intended to say is that you should to install the latest version of the Origin Connection software, that you find in the last Origin update package. Even if you can't install the firmware, you can always install the software!

If your problem persists, you should definitely contact the technical support. Maybe just try another USB port before, just in case.

Title: Re: how long to Connect ORIGIN to computer?
Post by: livaand on September 22, 2010, 05:12:18 pm

sorry Jeruro
my firmware now is 1.2.5

I 'll try to install the new package of Origin connection
-on my iMac
-and on my old laptop with Windows XP....

-and try connection..........

Title: Re: how long to Connect ORIGIN to computer?
Post by: Superwaldi on September 22, 2010, 05:17:35 pm

Did you try to RESET the Origin in the system menu?

Title: Re: how long to Connect ORIGIN to computer?
Post by: livaand on September 22, 2010, 07:03:55 pm

ok

new package of Origin Connection installed on my iMac
Everything is allright now

Thanks!

Title: Re: how long to Connect ORIGIN to computer?
Post by: Kevin on September 23, 2010, 09:32:30 am

I am glad to know it.