Arturia Forums

Harware Legacy versions => Origin => Origin Technical Issues => Topic started by: nickg117 on September 04, 2010, 01:56:23 am

Title: Just got my repair unit back
Post by: nickg117 on September 04, 2010, 01:56:23 am

 Having just purchased the thing back in late spring, the screen decided to die out on me.  Sent in for repair and after all summer I finally get the unit back.  Guess what?  Problem wasn't fixed, display is still dead.  Furthermore the unit I sent in was in pristine condition, and the unit I get back is dented and scratched.  This is frustrating,what the hell did I pay for?

Nicholas G >:(

Title: Re: Just got my repair unit back
Post by: Sean W on September 05, 2010, 01:42:47 am

Nicholas,
as I replied to your email, I personally checked your unit before it was shipped back to you.
It was actually put on test for a few days after repair, and the display was working flawlessly.
There was no dent (or "bent" metal as you mentioned in your email) , nor scratches, other than a tiny paint chip on the very edge of the armrest (as it was when we received the unit).
I therefore suspect that it was damaged in the return UPS shipping.

Please continue this communication via email with Arturia US to get it resolved.

Sean