Arturia Forums
V Collection - Legacy versions => Jupiter-8V => Jupiter-8V Users Community => Topic started by: funkman on February 26, 2010, 08:49:03 pm
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h,i have just bought 10 year suite,when i register the instruments,a few of them didnt return a authorization code.
when i clicked register,and submit,it came back registered sucessfully,but no auth code.
it happened with ,brass,jupiter,prophet v,nd miniMg.
the others i got a auth code.
anyone know why,or wot i can do here.i have sent a mail to tech support,but prob will take until nex week for reply.
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There must be a glitch in their registration process at the moment. I'm in the same boat and a little cheesed off that I've had no response at all from Arturia Tech Support. I have just purchased it, can't use it and don't have long before I'll send it back for a refund.
They really have to work on their communication.
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Depending on when your pack was released, there is a strong possibility for the licenses to be already hosted on your USB-eLicenser hardware dongle. :)
Just plug your dongle, launch the eLicenser Control Center, and drop an eye into. Sometimes an eLC update (http://www.elicenser.net/en/latest_downloads.html) is worth to be done.
If still any fail, please forward me your case number via private mail.
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Antoine, you are the man! Many thanks for sorting me out. And Antonio too.