Arturia Forums

V Collection - Legacy versions => Mini V => Mini V Technical Issues => Topic started by: vicshere on August 14, 2009, 01:01:16 am

Title: No support from Arturia
Post by: vicshere on August 14, 2009, 01:01:16 am

I am still getting a 7054, and still waiting for replies to fix my problems over a month ago.

Title: Re: No support from Arturia
Post by: uaneme on October 27, 2009, 02:36:24 pm

You are waiting for over a month???

Does anyone know if i still can get my money back?  I don't want to wait a month to get something working that i already payed for...

Title: Re: No support from Arturia
Post by: Antoine on October 28, 2009, 08:31:01 am

Negative, vicshere cases have been processed since weeks, even if partially unsolved for technical reasons (transferred to the dev team for deeper inspection).

Title: Re: No support from Arturia
Post by: vicshere on December 08, 2009, 08:31:42 pm

It is December 8 2009 and I am still having this problem. So "negative"?!
Anyway, I have become more philosophical about all this.
Arturia clearly have lots of issues, but the bottom line is their synths look and sound fantastic when they work, and I couldn't live without them.
As for getting problems solved, well, we just have to be patient.
I can't say I love that relaxed French style when I'm a tourist, and then moan about it when I'm trying to load my MiniMg.
Can I?
Vive la difference!
 :D
PS, as for French women . . . the most wonderful creatures on earth.
 ;)

Title: Re: No support from Arturia
Post by: vicshere on December 14, 2009, 10:24:31 pm

Now when I open it, ProTools simply crashes altogether...

Title: Re: No support from Arturia
Post by: vicshere on February 09, 2010, 07:04:07 pm

Antoine and development team, I am still waiting.

Title: Re: No support from Arturia
Post by: gusti on March 03, 2010, 07:30:53 am

yeah i'm also waiting for a new activation code after i reset my pc ...  >:(

i hope i wont have to wait a month !! it's been 3days so far !  >:(

does anybody knows the phone number of arturia support ????

 >:(

Title: Re: No support from Arturia
Post by: Antoine on March 03, 2010, 11:45:10 am

@Gusti
I just processed your case.
Please make sure to backup your license (http://www.arturia.com/evolution/kb/?View=entry&EntryID=103) next time you format your machine.

Title: Re: No support from Arturia
Post by: whirl7 on August 01, 2014, 03:31:28 pm

I have the same issue. Arturia has the worst tech support EVER!  I have opened a few tickets and all where closed with no response. Just a link to some fog bugz no explanation what so ever. A warning to potential buyers stay away from all Artuira products if expect any kind of tech support. Just google "arturia tech support" and you will see for yourself.