Arturia Forums

General => Free Speech => Topic started by: johnmcmaster on August 09, 2009, 01:47:08 pm

Title: change your policy arturia
Post by: johnmcmaster on August 09, 2009, 01:47:08 pm

why does this company refuse to reply to any of my e mails  Even the admins. on here ignore my requests for assistance   A company that has such drastic anti piracy rules should surely be there to assist genuine customers.  what they are doing is surely criminal

Title: Re: change your policy arturia
Post by: Antoine on August 10, 2009, 10:27:27 am

Hi John,
I just sent you an answer to solve your problem. Sorry again it took a bit long.

Title: Re: change your policy arturia
Post by: jgnunez on September 04, 2009, 07:59:53 pm

Well, I don't know if Antoine is the only person working for Arturia (LOL) but seems to be the most involved with the forums and tech support.

They did finaly answered my questions and solved my problems. I always liked their software. Still think that the dongle thing is a hassle, however, I also understand their security concerns. Being in the industry I know that I would not like to have my many and long hours of work copied and sold by another person at a very low price with no benefit to me.

Don't like it (DONGLE) but understant it. And I think the company is really doing an effort (at least Antoine is) to get better at customer service.

Thanks for your help Antoine.