Arturia Forums

V Collection - Legacy versions => Mini V => Mini V Technical Issues => Topic started by: JorgSchmid on July 10, 2009, 05:45:26 pm

Title: Can't register online! It says wrong serial number
Post by: JorgSchmid on July 10, 2009, 05:45:26 pm

Hi,
first post here!  :)

I just bought and installed the 10 year anniversary suite.
It all works fine and I transferred the licenses to my already existing cubase dongle which worked fine too.

The only problem is I cant register the MiniMg online.
It keeps saying my serial number isnt correct but I checked and tried quite a few times. All others worked. Is there a fix?

Thanks
Jorg

Title: Re: Can't register online! It says wrong serial number
Post by: adam-m on July 11, 2009, 10:23:30 am

hi there,

same for me!
is there a fix?

thx
micha

Title: Re: Can't register online! It says wrong serial number
Post by: JorgSchmid on July 11, 2009, 02:58:12 pm

I contacted the technical support. Also about the problem I have with Brass. Now its just wait and see how good their customer support is.

Title: Re: Can't register online! It says wrong serial number
Post by: mrrab on July 11, 2009, 10:42:03 pm

Me too.. All the other software synths gave no problems. It's just the miniMg V. Aargh. Seems to be a bug? Arturia.. Help!

Title: Re: Can't register online! It says wrong serial number
Post by: JorgSchmid on July 12, 2009, 02:20:01 am

With me the Brass plugin doesnt show in Cubase either.

It said on their webpage that support gets back to you within 48hours. So far I had no reply.

Title: Re: Can't register online! It says wrong serial number
Post by: Antoine on July 13, 2009, 02:18:38 pm

Jorg, your request was submitted by Friday evening, I just processed it this morning. Please consider we work at normal business hours, not during weekends.  :)

Title: Re: Can't register online! It says wrong serial number
Post by: JorgSchmid on July 13, 2009, 03:12:01 pm

Hi Antoine,
No hard feelings. I wasn't upset when I posted it. I was just giving status updates.
Anyway, thanks for your reply. I hope there's a fix for us.  ;)

Title: Re: Can't register online! It says wrong serial number
Post by: iGreg on July 17, 2009, 03:26:50 pm

same problem here.... bought this miniMg version 2...
serial not working :-(

Title: Re: Can't register online! It says wrong serial number
Post by: iGreg on July 24, 2009, 12:20:46 pm

now i got this message:

Your Arturia License number IS NOT listed in our database !
Mail sent to Arturia support team.


but still no help from the arturia support.
:-(


i bought for 249$ a product which can't be activated...

my next vsti will be one from native instruments (pro-53)
sorry guys...

Title: Re: Can't register online! It says wrong serial number
Post by: iGreg on August 03, 2009, 09:30:37 am

i'm waiting for 2 weeks now. wrote several e-mails and a pm here at the forum.
but still no reply from arturia. can't register the miniMg and dont get the activation code for the dongle.

Arturia! Please stop with this immature copy protection system. it's frustraiting your customers...

:-(

igreg

Title: Re: Can't register online! It says wrong serial number
Post by: iGreg on August 13, 2009, 07:21:51 pm

after more than 3 weeks finally an answer from arturia support.
they told me, that the problem is solved now.
but it's not. still no chance to get my activation code :-(

extremely embarrassing

:-(

Title: Re: Can't register online! It says wrong serial number
Post by: iGreg on August 19, 2009, 06:33:23 pm

hello Arturia-Team

i'm still waiting.
it's over a month now.
still no support.
i've send you several mails.
still no solution.
please don't threat your customers like this... :-(

Title: Re: Can't register online! It says wrong serial number
Post by: iGreg on August 20, 2009, 03:11:22 pm

finally your answer is here.
thanks a lot for the new unlock code.
now it works :-)

igreg