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Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: musicdragon on January 13, 2009, 08:01:09 pm

Title: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: musicdragon on January 13, 2009, 08:01:09 pm

Hi, I sent this message via the support page but have gotten no response back. I just had to do a erase/reinstall on my imac computer. This unfortunately deleted all my elicences. I reinstalled my Analog Factory Experience and got an error message about my activation code not being valid anymore since it was used to put it on this computer in the first place. I also emailed Syncrosoft and they stated that I needed to get a new activation code from Arturia. Please send me a new code or give instructions on how to make this work again. Thanks much, Jeff

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: Antoine on January 14, 2009, 04:20:01 pm

Couldn't find your request in our support base; have you got a case number ?

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: musicdragon on January 14, 2009, 06:13:56 pm

Hi, No I never got a case number? or email confirming the support form I filled out and submitted. How do I get a case number?

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: musicdragon on January 14, 2009, 06:28:58 pm

Hi, I think that I filled out a support form in the wrong area. Now I see that there are 2 different support forms, I was not aware of this fact. I just filled out the other form and did get an email with case #68398. Let me know what is next, thanks much, musicdragon

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: Antoine on January 15, 2009, 04:43:00 pm

2 different support forms?  ???
Anyway, just drop an eye to your mailbox...

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: musicdragon on January 19, 2009, 04:19:05 am

Hi Antoine,
 Thank you so much! Everything is back up and running. Appreciate your help in getting a new code and solving this for me! Take care, Jeff :)
  I also went back and looked for the other support form...can't find it??? But it had a different format that seemed to be for other businesses and software developers...not sure where I found it on the site? No matter, since I now know what to do correctly, thanks to your guidance. :)
 

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: UDB on January 22, 2009, 03:13:23 pm

I just ended up in the exact same dilemma - just filled out the form and hope for fast help!

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: kilpatrick on January 23, 2009, 03:13:30 pm

filled out what form? I submitted a question regarding this issue 5 days ago and still haven't had a response. there should be a sticky in this forum!

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: wigwamuk on February 02, 2009, 06:31:53 pm

 :(
Three requests I have made for help from Arturia to reactivate my purchased version of Analog Factory 2.0. no response. Are they still in business ?

Title: Re: HELP NEEDED WITH REACTIVATION CODE FOR ANALOG FACTORY EXPERIENCE
Post by: Antoine on February 03, 2009, 10:07:27 am

UDB's case has been solved by 22nd of January '09.
Kilpatrick's case has been solved by 23rd of January '09.
Wigwamuk's case has been solved by 3rd of February '09.