Arturia Forums

Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: mmoston on November 12, 2008, 01:56:47 am

Title: What is a reasonable amount of time to wait for Arturia to get back to you?
Post by: mmoston on November 12, 2008, 01:56:47 am

I emailed Arturia support with a problem I was having transferring my Syncrosoft license to their USB dongle five days ago, (Case 64431). I have not been able to use my Analog Factory Experience since Thursday afternoon and it is now Tuesday night. I have heard nothing from Arturia support.

I don't understand how a company that puts out such good-sounding products can be so lame when it comes to supporting those products.

Is this a normal amount of time to wait in your experience?

Title: Re: What is a reasonable amount of time to wait for Arturia to get back to you?
Post by: Antoine on November 12, 2008, 02:06:15 pm

(replied today 12th of November '08)

Title: Re: What is a reasonable amount of time to wait for Arturia to get back to you?
Post by: mmoston on November 12, 2008, 11:33:03 pm

Thanks, Antoine.